/* begin Core.Reset.css */
@media all{html,body,div,span,applet,object,iframe,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,abbr,acronym,address,big,cite,code,del,dfn,em,font,img,ins,kbd,q,s,samp,small,strike,strong,sub,sup,tt,var,dl,dt,dd,ol,ul,li,fieldset,form,label,legend,table,caption,tbody,tfoot,thead,tr,th,td,hr{margin:0;padding:0;border:0;outline:0;font-weight:inherit;font-style:inherit;font-size:100%;font-family:inherit;vertical-align:baseline;background-image:none;direction:inherit;}body{line-height:1;color:black;background:white;text-align:left;margin:0;padding:0;}ol,ul{list-style:none;}table{border-collapse:collapse;border-spacing:0;}caption,th,td{text-align:left;font-weight:normal;}.RTL caption,.RTL th,.RTL td{text-align:right;}blockquote:before,blockquote:after,q:before,q:after{content:"";}blockquote,q{quotes:"" "";}a{text-decoration:none;}strong{font-weight:bold;}select{margin-top:-1px;}}
/* end Core.Reset.css */
/* begin Core.Default.css */
@media screen,projection,tv,handheld{body{font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:12px;text-align:left;}.RTL{text-align:right;direction:rtl;}.PrintOnly{display:none;}.Hidden{display:none;}.Invisible{visibility:hidden;}.ARIAAlertMessage{position:absolute;left:-10000px;right:auto;top:-10000px;}.RTL .ARIAAlertMessage{left:auto;right:-10000px;}#UIElementPool{display:none;}a{color:#F92;text-decoration:none;}a:hover,a:focus{color:#F72;}h1{font-size:16px;font-weight:bold;margin-bottom:15px;}h2{font-size:14px;color:#474747;margin-bottom:10px;}h3{font-size:14px;color:#333;margin-bottom:5px;}h4{color:#333;margin-bottom:5px;font-weight:bold;}h5{color:#333;margin-bottom:5px;}p{line-height:1.3em;}code{font-family:monospace;}strong{font-weight:bold;}em{font-style:italic;}dl{margin:5px 0;}dt{font-size:13px;font-weight:bold;line-height:1.3em;margin-top:5px;}dd{line-height:1.3em;margin-left:15px;margin-right:0;}.RTL dd{margin-left:0;margin-right:15px;}.Center{text-align:center;}.Left{text-align:left;}.Right{text-align:right;}.Error{color:#ff505e;}.Warning{color:#ff505e;}.Notice{color:#333;}.Confirmation{color:#069d07;}.Small{font-size:90%;}.InvisibleText{width:0;height:0;display:inline-block;text-indent:-9999px;white-space:nowrap;position:absolute;}.Spacing{margin:13px;}.SpacingTop{margin-top:13px;}.SpacingTopSmall{margin-top:8px;}.SpacingTopLarge{margin-top:89px;}.SpacingBottom{margin-bottom:13px;}.SpacingBottomMedium{margin-bottom:34px !important;}.SpacingBottomLarge{margin-bottom:89px;}.SpacingLeft{margin-left:10px;}.Indent{padding-left:13px !important;}.CenterBox{margin-left:auto !important;margin-right:auto !important;}.AsBlock{display:block;}.Clear{float:none !important;clear:both !important;}.ClearLeft,.RTL .ClearRight{float:none !important;clear:left !important;}.ClearRight,.RTL .ClearLeft{float:none !important;clear:right !important;}.MainBox{position:relative;padding:4px 16px 8px 8px;}.RTL .MainBox{padding:4px 8px 8px 16px;}.OverviewBox{position:relative;}.MainBox > h1{margin:0;padding:10px 8px 8px;position:relative;}.MainBox > .AsteriskExplanation{padding-left:8px;margin-bottom:10px;}.RTL .MainBox > .AsteriskExplanation{padding-left:0px;padding-right:8px;}.AsteriskExplanation{color:#999;}.MainBox.FormScreen > h1,.MainBox.FormScreen > .AsteriskExplanation{margin-left:24%;}.MainBox.FormScreen.NoSidebar > h1,.MainBox.FormScreen.NoSidebar > .AsteriskExplanation{margin-left:30%;}.RTL .MainBox.FormScreen > h1,.RTL .MainBox.FormScreen > .AsteriskExplanation{margin-right:24%;}.RTL .MainBox.FormScreen.NoSidebar > h1,.RTL .MainBox.FormScreen.NoSidebar > .AsteriskExplanation{margin-right:30%;}.OverviewBox > h1{margin:0;padding:8px 11px 7px;position:relative;}.W10pc{width:10%;}.W20pc{width:20%;}.W25pc{width:25%;}.W33pc{width:33%;}.W50pc{width:50%;}.W60pc{width:60%;}.W70pc{width:70%;}.W75pc{width:75%;}.W80pc{width:80%;}.W90pc{width:90%;}.W95pc{width:95%;}.W100pc{width:100%;}.W50px{width:50px;}.W950px{width:950px;}#LoginLogo{background:transparent url(../img/loginlogo_default.png) center no-repeat;height:100px;}.MessageBox{margin:-2px 18px 0 10px;border:1px solid #B9821C;background:#F39C19;border-bottom-right-radius:4px;border-bottom-left-radius:4px;-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.1);box-shadow:0 1px 0 rgba(0,0,0,0.1);position:relative;z-index:1;}.RTL .MessageBox{margin:-2px 10px 0 18px;}.MessageBox p{padding:7px 12px 6px;font-weight:bold;border-left:1px solid #F6AF2F;border-right:1px solid #F6AF2F;border-bottom-right-radius:2px;border-bottom-left-radius:2px;}.MessageBox p,.MessageBox a{color:#442A0B;}.MessageBox a{text-decoration:underline;}.MessageBox > p + p{margin-top:2px;}.MessageBox.Error{border-color:#A6281C;background:#F03432;}.MessageBox.Error p{border-color:#F25146;}.MessageBox.Error p,.MessageBox.Error a{color:#000;}.MessageBox.Confirmation{border-color:#049E35;background:#1AEE47;}.MessageBox.Confirmation p{border-color:#36F374;}.MessageBox.Confirmation p,.MessageBox.Confirmation a{color:#044016;}.Flag{background:transparent url(../img/flag_shadow.png) no-repeat scroll 0 0;height:18px;width:24px;}.Flag.Small{width:17px;height:10px;background-position:bottom right;}.Flag span{display:block;height:16px;margin-right:2px;text-indent:-9999px;cursor:pointer;background-color:#cdcdcd;}.Flag.Small span{height:8px;}.Flag span.Escalated{background-color:#ff505e;}.Flag span.New{background-color:#8bef4d;}.Flag span.Warning{background-color:#ffdd50;}.Flag span.PriorityID-1{background-color:#03c4f0;}.Flag span.PriorityID-2{background-color:#83bfc8;}.Flag span.PriorityID-3{background-color:#cdcdcd;}.Flag span.PriorityID-4{background-color:#ffaaaa;}.Flag span.PriorityID-5{background-color:#ff505e;}span.UnreadArticles{display:block;width:16px;height:15px;margin-left:6px;font-weight:normal;position:relative;padding:0px 3px !important;}span.UnreadArticles i{display:block;position:absolute;left:0px;top:0px;z-index:2;font-size:14px;color:#ddd;}span.UnreadArticles em{display:none;}span.UnreadArticles i:first-child{color:#777 !important;font-size:16px;z-index:1;left:-1px;top:-1px;}span.UnreadArticles.Remarkable i{color:#F2BD0E;}span.UnreadArticles.Ordinary{color:#ddd;}tbody tr:hover span.UnreadArticles i{color:#fff;}span.ImportantArticles{display:block;width:16px;height:16px;float:right;margin:-2px 0px 0px 23px;color:#C10505;font-size:13px;}span.ImportantArticles em{display:none;}.Chart{width:240px;height:200px;}#ChartTooltip{padding:2px 8px 3px;background:#000;color:#FFF;font-size:11px;opacity:0.8;border-radius:8px;position:absolute;}.DatepickerIcon{margin:0 0 0 4px;height:16px;width:16px;background:transparent url(../img/icons/calendar.png) no-repeat;display:inline-block;vertical-align:top;}.RTL .DatepickerIcon{margin:0 4px 0 0;}td.Highlight a.ui-state-default{border:1px solid #fad42e;background:#ffe45c;background:-moz-linear-gradient(top,#fff0a5 0%,#ffe45c 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#fff0a5),color-stop(100%,#ffe45c));background:-webkit-linear-gradient(top,#fff0a5 0%,#ffe45c 100%);background:-o-linear-gradient(top,#fff0a5 0%,#ffe45c 100%);background:-ms-linear-gradient(top,#fff0a5 0%,#ffe45c 100%);background:linear-gradient(to bottom,#fff0a5 0%,#ffe45c 100%);}.ui-datepicker-current-day{}.ui-datepicker-week-end{}.ui-autocomplete{z-index:20 !important;max-height:200px;overflow-x:hidden;overflow-y:scroll;}.ui-autocomplete .ui-menu-item{font-size:11px;}.ui-overlay-autocomplete{z-index:4000 !important;}.IconInline{display:inline-block;}.IconPDF{width:16px;height:16px;background-image:url(../img/icons/document-pdf.png);}.IconSave{width:16px;height:16px;background-image:url(../img/icons/disk.png);}.IconReady{width:16px;height:16px;background-image:url(../img/icons/tick.png);}.IconNotReady{width:16px;height:16px;background-image:url(../img/icons/cross.png);}.IconNotReadyGrey{width:16px;height:16px;background-image:url(../img/icons/cross_sw.png);}iframe.TextOption{width:500px;height:400px;}iframe.TextOption.SpellCheck{width:800px;}iframe.TextOption.Customer{width:800px;}#SearchForm,#AgentCustomerInformationCenterSearchForm{width:560px;padding-right:20px;}#ArticleFilterDialogForm{width:480px;max-height:300px;}#ContextSettingsDialog{width:450px;max-height:100px;}#SearchForm legend{color:#333333;border-bottom:1px solid #ccc;padding-bottom:5px;margin-bottom:5px;display:block;width:100%;}.ArticleBody{font-family:monospace,fixed;}.ui-menu-item{font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;}.ui-menu .ui-menu-item a{border:1px solid #fff;}.nvtooltip{font-size:11px !important;border:0px !important;}}
/* end Core.Default.css */
/* begin Core.Header.css */
@media screen,projection,tv,handheld{#Header{height:72px;padding:10px 0 12px;background:#4a4a4a;background:-moz-linear-gradient(top,#000000 0%,#0f0f0f 1%,#4a4a4a 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#000000),color-stop(1%,#0f0f0f),color-stop(100%,#4a4a4a));background:-webkit-linear-gradient(top,#000000 0%,#0f0f0f 1%,#4a4a4a 100%);background:-o-linear-gradient(top,#000000 0%,#0f0f0f 1%,#4a4a4a 100%);background:-ms-linear-gradient(top,#000000 0%,#0f0f0f 1%,#4a4a4a 100%);background:linear-gradient(to bottom,#000000 0%,#0f0f0f 1%,#4a4a4a 100%);border-bottom:1px solid #4c4c4c;box-shadow:inset 0px -1px 0px #DDD;color:#FFF;position:relative;z-index:10;}#Logo{top:-4px;right:38px;width:244px;height:67px;background:url(../img/logo_bg.png) no-repeat;position:absolute;}.RTL #Logo{right:auto;left:38px;}#ToolBar{top:9px;left:14px;position:absolute;}.RTL #ToolBar{left:auto;right:14px;}#ToolBar li{width:24px;height:34px;margin:0 5px;float:left;position:relative;}.RTL #ToolBar li{float:right;}#ToolBar li.Extended{width:auto;}#ToolBar li.Extended form *{float:left;}#ToolBar li.Extended form select{margin-top:1px;}#ToolBar a{height:20px;width:24px;text-indent:-9999px;position:relative;display:block;}#ToolBar a i{display:block !important;font-size:18px;font-style:normal;font-weight:normal !important;padding:0;text-align:center;text-indent:0;text-shadow:1px 1px 0 #000000;width:24px;position:relative;top:-9px;}#ToolBar a i.icon-small{font-size:12px !important;position:absolute;right:-7px;text-align:center;top:-3px;width:15px;display:none !important;}#ToolBar .New .icon-small.icon-show-new{display:block !important;}#ToolBar .Reached .icon-small.icon-show-reached{display:block !important;}#ToolBar a span.Counter{bottom:-14px;color:#FFFFFF;display:block;font-size:11px;left:50%;margin-left:-12px;position:absolute;text-align:center;text-indent:0 !important;width:24px;}.RTL #ToolBar a span.Counter{right:auto;left:-5px;}#UserInfo{top:8px;right:17px;padding:4px 25px 0 0;color:#BBB;font-size:11px;position:absolute;cursor:default;}.RTL #UserInfo{right:auto;left:17px;padding:4px 0 0 25px;}#UserInfo a.LogoutButton{top:0px;right:-4px;width:20px;height:20px;font-size:20px;position:absolute;}.RTL #UserInfo a.LogoutButton{right:auto;left:0;}#Navigation{top:51px;left:10px;position:absolute;z-index:20;}.RTL #Navigation{left:auto;right:10px;}#Navigation > li{float:left;position:relative;background:#000000;background:-moz-linear-gradient(top,#000000 0%,#000000 11%,#3a3939 41%,#3a3939 50%,#000000 50%,#000000 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#000000),color-stop(11%,#000000),color-stop(41%,#3a3939),color-stop(50%,#3a3939),color-stop(50%,#000000),color-stop(100%,#000000));background:-webkit-linear-gradient(top,#000000 0%,#000000 11%,#3a3939 41%,#3a3939 50%,#000000 50%,#000000 100%);background:-o-linear-gradient(top,#000000 0%,#000000 11%,#3a3939 41%,#3a3939 50%,#000000 50%,#000000 100%);background:-ms-linear-gradient(top,#000000 0%,#000000 11%,#3a3939 41%,#3a3939 50%,#000000 50%,#000000 100%);background:linear-gradient(to bottom,#000000 0%,#000000 11%,#3a3939 41%,#3a3939 50%,#000000 50%,#000000 100%);border:1px solid #030303;border-right:1px solid #5f5f5f;border-bottom:1px solid #5f5f5f;border-radius:1px;}#Navigation > li > a{display:block;height:24px;padding:3px 15px 5px 4px;font-size:13px;font-weight:600;line-height:12px;color:#DDD;}#Navigation > li > a#GlobalSearchNav{padding-right:26px;}#Navigation > li > a#GlobalSearchNav i{font-size:15px;}.RTL #Navigation > li > a{padding:4px 4px 3px 15px;}.RTL #Navigation > li > a#GlobalSearchNav{padding-right:4px;padding-left:26px;}#Navigation > li > span{display:none;}#Navigation > li:hover{border-top:1px solid #46260d;border-left:1px solid #46260d;border-right:1px solid #5f5f5f;border-bottom:1px solid #5f5f5f;border-bottom-left-radius:0px;border-bottom-right-radius:0px;cursor:pointer;background:#e26e31;background:-moz-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f2b13e),color-stop(50%,#ed9b39),color-stop(50%,#eb8435),color-stop(100%,#e26e31));background:-webkit-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-o-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-ms-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:linear-gradient(to bottom,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);-webkit-box-shadow:none;box-shadow:none;}#Navigation > li:hover > a,#Navigation > li:active > a{color:#FFF;}#Navigation > li:hover > span{display:block;position:absolute;width:100%;height:4px;top:33px;left:-1px;border-top:none;border-left:1px solid #46260d;border-right:1px solid #5f5f5f;border-bottom:1px solid #5f5f5f;border-bottom-left-radius:1px;border-bottom-right-radius:1px;background-color:#e26e31;}#Navigation > li:active{background:#f0a43b;background:-moz-linear-gradient(top,#f0a43b 0%,#e37532 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f0a43b),color-stop(100%,#e37532));background:-webkit-linear-gradient(top,#f0a43b 0%,#e37532 100%);background:-o-linear-gradient(top,#f0a43b 0%,#e37532 100%);background:-ms-linear-gradient(top,#f0a43b 0%,#e37532 100%);background:linear-gradient(to bottom,#f0a43b 0%,#e37532 100%);}#Navigation > .Selected{border:1px solid #F92;-webkit-box-shadow:inset 1px 1px 1px 0px #F92,inset -1px -1px 1px 0px #F92;box-shadow:inset 1px 1px 1px 0px #F92,inset -1px -1px 1px 0px #F92;z-index:90;}#Navigation > .Selected > a{color:#FFF;}#Navigation .Search{width:16px;}#Navigation a i{top:2px;left:15px;font-size:20px;position:absolute;}#Navigation > li > ul{display:none;}#Navigation > .Active > ul{position:absolute;top:33px;left:-1px;display:block;min-width:240px;padding:1px 0px 5px 0px;z-index:99;background:#333;-webkit-box-shadow:3px 3px 15px 1px #222;box-shadow:3px 3px 15px 1px #222;}.RTL #Navigation > .Active > ul{left:auto;right:-9px;}#Navigation > .Active > ul > li{font-size:11px;line-height:11px;margin-top:-1px;position:relative;}#Navigation > .Active > ul > li:hover{background:#f2b13e;background:-moz-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f2b13e),color-stop(50%,#ed9b39),color-stop(50%,#eb8435),color-stop(100%,#e26e31));background:-webkit-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-o-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:-ms-linear-gradient(top,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);background:linear-gradient(to bottom,#f2b13e 0%,#ed9b39 50%,#eb8435 50%,#e26e31 100%);}#Navigation > .Active > ul > li:hover > a{color:#000;}#Navigation > .Active > ul > li > a{display:block;position:relative;color:#DDD;padding:5px 10px 4px 8px;margin:0px 4px 0px 4px;border-bottom:1px solid #888;}#Navigation > .Active > ul > li:last-child > a{border-bottom:none;}}
/* end Core.Header.css */
/* begin Core.OverviewControl.css */
@media screen,projection,tv,handheld{.OverviewControl{background-color:#FFF;}.OverviewControl > div{padding:0 16px 0 8px;}.RTL .OverviewControl > div{padding:0 8px 0 16px;}.OverviewZoom{margin-top:-1px;float:right;}.RTL .OverviewZoom{float:left;}.OverviewZoom li{float:left;}.RTL .OverviewZoom li{float:right;}.OverviewZoom li:first-child{padding-left:5px;}.RTL .OverviewZoom li:first-child{padding-left:0;padding-right:5px;}.OverviewZoom li.Last{padding-right:5px;}.OverviewZoom li:last-child{padding-right:5px;}.RTL .OverviewZoom li.Last{padding-right:0;padding-left:5px;}.RTL .OverviewZoom li:last-child{padding-right:0;padding-left:5px;}.OverviewZoom li.Active a:hover{background:none;border-color:transparent;}.OverviewZoom a{padding:5px 0;border-left:1px solid transparent;border-right:1px solid transparent;display:block;}.OverviewZoom .ImageMode span.NameLong{display:none;}.OverviewZoom a .ImageMode{width:18px;height:18px;background:url(../img/zoom_sprite.png) no-repeat 0 0;display:block;}.OverviewZoom span.Name{display:none;}.OverviewZoom .NameShort{display:none;}.OverviewZoom .Active .Small .ImageMode{background-position:0 -36px;}.OverviewZoom .Medium .ImageMode{background-position:-18px 0;}.OverviewZoom .Active .Medium .ImageMode{background-position:-18px -36px;}.OverviewZoom .Preview .ImageMode{background-position:-36px 0;}.OverviewZoom .Active .Preview .ImageMode{background-position:-36px -36px;}.OverviewZoom + .Pagination{background:transparent url(../img/tab_isolator.png) no-repeat center right;height:10px;margin-top:5px;padding-right:12px;}.RTL .OverviewZoom + .Pagination{background-position:center left;}.OverviewHeaderMediumLarge div.IconContainer{float:left;width:40px;height:30px;padding-left:4px;background:transparent url(../img/overviewcontrol_line.png) no-repeat bottom right;}.RTL .OverviewHeaderMediumLarge div.IconContainer{float:right;padding-left:0;padding-right:4px;background-position:bottom left;}.OverviewHeaderMediumLarge div.IconContainer span.Checkbox{display:block;height:14px;width:40px;background:transparent url(../img/overviewcontrol_checkbox.png) no-repeat center;}.OverviewHeaderMediumLarge div.IconContainer span.Flag{display:block;height:9px;width:16px;margin-left:10px;margin-top:3px;background-color:#999;}.RTL .OverviewHeaderMediumLarge div.IconContainer span.Flag{margin-left:0;margin-right:13px;}.OverviewHeaderMediumLarge div.Filter{height:25px;padding-top:5px;}.RTL .OverviewHeaderMediumLarge div.Filter{margin-left:0;margin-right:55px;}.OverviewHeaderSmall{margin-left:8px;margin-right:8px;}#CustomerTickets{position:relative;z-index:1;}}
/* end Core.OverviewControl.css */
/* begin Core.OverviewSmall.css */
@media screen,projection,tv,handheld{#OverviewBody{margin:0 16px 8px 8px;border-left:1px solid #DDD;border-right:1px solid #DDD;}.RTL #OverviewBody{margin-right:8px;margin-left:16px;}#EmptyMessageSmall{padding:8px 8px;border-bottom:1px solid #DDD;}.Small .ActionRow{border-bottom:none;}.Overview table{border:none;}.Overview thead tr{background:#eaeaea;background:-moz-linear-gradient(top,#eaeaea 0%,#e4e4e4 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#eaeaea),color-stop(100%,#e4e4e4));background:-webkit-linear-gradient(top,#eaeaea 0%,#e4e4e4 100%);background:-o-linear-gradient(top,#eaeaea 0%,#e4e4e4 100%);background:-ms-linear-gradient(top,#eaeaea 0%,#e4e4e4 100%);background:linear-gradient(to bottom,#eaeaea 0%,#e4e4e4 100%);z-index:15;}.Overview thead tr th{height:19px;padding-top:0;}.Overview thead tr th:last-child{background-position:center bottom;}.Overview thead tr th.Last{background-position:center bottom;}.Overview table tbody tr{cursor:pointer;}.Overview table tbody tr td.Checkbox{cursor:default !important;}}
/* end Core.OverviewSmall.css */
/* begin Core.OverviewMedium.css */
@media screen,projection,tv,handheld{#TicketOverviewMedium{margin-top:0px;}.OverviewMedium{margin:0px 16px 8px 8px;}.RTL .OverviewMedium{margin-right:8px;margin-left:16px;}#EmptyMessageMedium{padding:20px 8px 8px;border-bottom:1px solid #DDD;min-height:15px;}.OverviewMedium li{position:relative;border-left:1px solid #C5C5C5;border-right:1px solid #C5C5C5;border-bottom:1px solid #C5C5C5;min-height:105px;}.OverviewMedium li ul.InlineActions{position:absolute;top:0px;right:0px;display:none;background-color:#EEE;opacity:0.9;filter:alpha(opacity=90);height:100%;margin-right:0px;padding-right:10px;padding-left:5px;height:28px;float:right;border-bottom-left-radius:5px;cursor:auto;box-shadow:-2px 2px 3px #666,0px 2px 3px #666,-2px 0 3px #666;-webkit-box-shadow:-2px 2px 3px #666,0px 2px 3px #666,-2px 0 3px #666;}.OverviewMedium li ul.InlineActions li{height:auto;min-height:0;border:none;}.OverviewMedium li ul.InlineActions li form{padding-top:7px;}.OverviewMedium li ul.InlineActions li form select{font-size:11px;}.OverviewMedium li ul.InlineActions li a{color:#000;}.OverviewMedium li ul.InlineActions li.Even{background-color:transparent;}.OverviewMedium li ul.InlineActions li:nth-child(even){background-color:transparent;}.OverviewMedium li div.Content{padding-top:12px;padding-bottom:12px;cursor:pointer;position:relative;}.OverviewMedium li:hover div.Content{background:#F6A72B;background:-moz-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffcc76),color-stop(10%,#fab236),color-stop(50%,#f9c578),color-stop(50%,#f6a72b),color-stop(94%,#e88621),color-stop(100%,#de721e));background:-webkit-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-o-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-ms-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:linear-gradient(to bottom,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);}.OverviewMedium li:hover div.Content .Infos a{color:#fff;}.OverviewMedium li.Last{border-bottom:1px solid #BBB;}.OverviewMedium li.Even{background-color:#EEE;}.OverviewMedium li:nth-child(even){background-color:#EEE;}.OverviewMedium div.Checkbox{position:absolute;top:0px;left:0px;width:35px;height:35px;cursor:default !important;}.OverviewMedium div.Checkbox input{margin-top:12px;margin-left:8px;}.RTL .OverviewMedium input.Checkbox{left:auto;right:0px;}.RTL .OverviewMedium div.Checkbox input{margin-left:0px;margin-right:8px;}.OverviewMedium div.Flag{position:absolute;left:-3px;top:37px;}.RTL .OverviewMedium div.Flag{left:auto;right:-3px;}.OverviewMedium div.UnreadArticles{position:absolute;left:4px;top:60px;}.RTL .OverviewMedium div.UnreadArticles{left:auto;right:4px;}.OverviewMedium li:hover span.UnreadArticles{background-position:0 -40px;}.OverviewMedium h2{margin-left:45px;font-size:14px;font-weight:bold;width:97%;}.RTL .OverviewMedium h2{margin-left:0;margin-right:45px;}.OverviewMedium h2 a{color:#000;display:block;}.OverviewMedium table.Infos{margin-top:2px;margin-left:45px;table-layout:fixed;width:97%;}.RTL .OverviewMedium table.Infos{margin-left:0;margin-right:45px;}.OverviewMedium table.Infos tr.Last td{padding:0 0 0 10px;}.RTL .OverviewMedium table.Infos tr.Last td{padding:0 10px 0 0;}.OverviewMedium table.Infos td{width:16.67%;padding:0 10px 5px 10px;overflow:hidden;line-height:16px;border-left:none;border-right:1px dotted #CCC;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.OverviewMedium table.Infos td > div{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.OverviewMedium table.Infos td.Last{border-right:none;}.OverviewMedium table.Infos td:first-child{padding:0 0 5px 0;border-left:none;}.RTL .OverviewMedium table.Infos td:first-child{padding:0 10px 5px 10px;}.OverviewMedium table.Infos tr.Last td:first-child{padding:0;}.RTL .OverviewMedium table.Infos tr.Last td:first-child{padding:0 10px 5px 10px;}.OverviewMedium li:hover table.Infos td label{color:#634e2d;}.OverviewMedium table.Infos td label{display:block;margin-bottom:2px;color:#888;font-weight:bold;}.OverviewMedium div.DynamicFieldSeparator{border-bottom:1px dotted #CCCCCC;margin-left:2pc;margin-right:2pc;}}
/* end Core.OverviewMedium.css */
/* begin Core.OverviewLarge.css */
@media screen,projection,tv,handheld{#TicketOverviewLarge{margin-top:0px;}.OverviewLarge{margin:0px 16px 8px 8px;}.RTL .OverviewLarge{margin-right:8px;margin-left:16px;}.OverviewLarge .ActionRow{cursor:default;}#EmptyMessageLarge{padding:20px 8px 8px;border-bottom:1px solid #DDD;min-height:15px;}.OverviewLarge > li{position:relative;border-left:1px solid #C5C5C5;border-right:1px solid #C5C5C5;border-bottom:1px solid #C5C5C5;}.OverviewLarge > li ul.InlineActions{position:absolute;top:0px;right:0px;display:none;background-color:#EEE;opacity:0.9;filter:alpha(opacity=90);height:100%;margin-right:0px;padding-right:10px;padding-left:5px;height:28px;float:right;border-bottom-left-radius:5px;cursor:auto;-webkit-box-shadow:-2px 2px 3px #666,0px 2px 3px #666,-2px 0 3px #666;box-shadow:-2px 2px 3px #666,0px 2px 3px #666,-2px 0 3px #666;}.OverviewLarge > li ul.InlineActions li{height:auto;min-height:0;border:none;}.OverviewLarge > li ul.InlineActions li form{padding-top:7px;}.OverviewLarge > li ul.InlineActions li form select{font-size:11px;}.OverviewLarge > li ul.InlineActions li a{color:#000;}.OverviewLarge > li ul.InlineActions li.Even{background-color:transparent;}.OverviewLarge > li ul.InlineActions li:nth-child(even){background-color:transparent;}.OverviewLarge .Content{padding-top:12px;position:relative;cursor:pointer;}.OverviewLarge .Content.ArticleBody{cursor:text;}.OverviewLarge .Content.ShowInlineActions{padding-top:32px;}.OverviewLarge > li:hover > .Content{background:#F6A72B;background:-moz-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffcc76),color-stop(10%,#fab236),color-stop(50%,#f9c578),color-stop(50%,#f6a72b),color-stop(94%,#e88621),color-stop(100%,#de721e));background:-webkit-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-o-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:-ms-linear-gradient(top,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);background:linear-gradient(to bottom,#ffcc76 0%,#fab236 10%,#f9c578 50%,#f6a72b 50%,#e88621 94%,#de721e 100%);}.OverviewLarge > li:hover .Infos table label{color:#751;}.OverviewLarge > li:hover .Infos table a{color:#fff;}.OverviewLarge > li.Last{border-bottom:1px solid #BBB;}.OverviewLarge > li:last-child{border-bottom:1px solid #BBB;}.OverviewLarge > li.Even{background-color:#F5F5F5;}.OverviewLarge > li:nth-child(even){background-color:#F5F5F5;}.OverviewLarge div.Checkbox{position:absolute;top:0px;left:0px;width:35px;height:35px;cursor:default !important;}.OverviewLarge div.Checkbox input{margin-top:12px;margin-left:8px;}.RTL .OverviewLarge input.Checkbox{left:auto;right:0px;}.RTL .OverviewLarge div.Checkbox input{margin-left:0px;margin-right:8px;}.OverviewLarge div.Flag{position:absolute;left:-3px;top:37px;}.RTL .OverviewLarge div.Flag{left:auto;right:-3px;}.OverviewLarge div.UnreadArticles{position:absolute;left:4px;top:60px;}.RTL .OverviewLarge div.UnreadArticles{left:auto;right:4px;}.OverviewLarge li:hover span.UnreadArticles{background-position:0 -40px;}.OverviewLarge .Infos{width:40%;float:left;}.RTL .OverviewLarge .Infos{float:right;}.OverviewLarge div.Content.ShowInlineActions .Infos{margin-top:-20px;}.OverviewLarge h2{width:90%;height:15px;margin:0 10px 5px 50px;font-weight:bold;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;}.RTL .OverviewLarge h2{margin:0 50px 5px 10px;}.OverviewLarge h2 a{color:#000;display:block;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;}.OverviewLarge .Infos table{margin:0 10px 0 50px;table-layout:fixed;width:75%;}.RTL .OverviewLarge .Infos table{margin:0 50px 0 10px;}.OverviewLarge .Infos table tr.Last td{padding:0 0 0 10px;}.OverviewLarge .Infos table tr.Middle{border-top:1px dotted #CCC;}.OverviewLarge li:hover .Infos table tr.Middle{border-top:1px dotted #961;}.OverviewLarge .Infos table tr.Middle td{padding-top:10px;}.OverviewLarge .Infos table td{width:50%;padding:0 0 8px 10px;overflow:hidden;border-left:1px dotted #CCC;line-height:16px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;}.OverviewLarge .Infos table td > div{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;}.OverviewLarge li:hover .Infos table td{border-left:1px dotted #961;}.OverviewLarge li:hover .Infos table td:first-child{border-left:none;}.OverviewLarge .Infos table td:first-child{padding:0 0 8px 0;border-left:none;}.OverviewLarge .Infos table tr.Last td:first-child{padding:0;}.OverviewLarge .Infos table td label{display:block;color:#888;font-weight:bold;}.OverviewLarge .Preview{width:60%;float:right;}.RTL .OverviewLarge .Preview{float:left;}.OverviewLarge .Preview > ul{margin:0 5px 2px;background-color:#FFF;border-right:1px solid transparent;border-left:1px solid #C1C1C1;border-bottom:1px solid #BBB;border-top:1px solid transparent;border-radius:5px;}.OverviewLarge > li:hover .Preview > ul{border-top-color:#FBC54E;border-left-color:#7B7670;border-right-color:#EEBF60;border-bottom-color:#F3B739;}.OverviewLarge .Preview li{border:none;min-height:0;}.OverviewLarge .Preview h3{margin:0;font-size:12px;background:#E8E8E8;border:1px solid #E1E1E1;border-radius:3px;}.OverviewLarge .Preview li + li h3{margin-top:-1px;}.OverviewLarge .Preview li.Active h3{margin-left:-1px;background:#e0e0e0;background:-moz-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#eeeeee),color-stop(100%,#e0e0e0));background:-webkit-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-o-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-ms-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:linear-gradient(to bottom,#eeeeee 0%,#e0e0e0 100%);border-color:#D7D7D7;-webkit-box-shadow:0 1px 0 #E9E9E9;box-shadow:0 1px 0 #E9E9E9;}.RTL .OverviewLarge .Preview li.Active h3{margin-left:0;margin-right:-1px;}.OverviewLarge li:hover .Preview h3{background-color:#D4D4D4;border-color:#B8B8B8;}.OverviewLarge li:hover .Preview li.Active h3{border-color:#949494;-webkit-box-shadow:0 1px 0 #5A5A5A;box-shadow:0 1px 0 #5A5A5A;}.OverviewLarge .Preview h3 a{height:17px;padding:0 4px;line-height:16px;color:#A3A09B;display:block;overflow:hidden;}.OverviewLarge li:hover .Preview h3 a{color:#5E584F;}.OverviewLarge .Preview li.Active h3 a{color:#000;}.OverviewLarge li:hover .Preview li.Active h3 a{color:#0E0E0E;}.OverviewLarge .Preview h3 .Subject{color:#0F0F0F;}.OverviewLarge .Preview h3 .Headline{float:left;}.RTL .OverviewLarge .Preview h3 .Headline{float:right;}.OverviewLarge .Preview h3 span.DateTime{float:right;}.RTL .OverviewLarge .Preview h3 span.DateTime{float:left;}.OverviewLarge .Preview li div.HiddenBlock{display:none;border-left:1px solid #E8E8E8;border-right:1px solid #E8E8E8;padding-top:0;padding-bottom:0;overflow:auto;border-bottom-right-radius:3px;border-bottom-left-radius:3px;}.OverviewLarge .Preview li.Active div.HiddenBlock{display:block;}.OverviewLarge .Preview li div.HiddenBlock div.Content{padding:5px;line-height:1.3;border:none;}.OverviewLarge .Preview .ArticleCount5 li div.HiddenBlock div.Content{height:124px;}.OverviewLarge .Preview .ArticleCount4 li div.HiddenBlock div.Content{height:144px;}.OverviewLarge .Preview .ArticleCount3 li div.HiddenBlock div.Content{height:164px;}.OverviewLarge .Preview .ArticleCount2 li div.HiddenBlock div.Content{height:184px;}.OverviewLarge .Preview .ArticleCount1 li div.HiddenBlock div.Content{height:204px;}.OverviewLarge .Preview .ArticleCount5 li div.HiddenBlock div.ActionRow + div.Content{height:97px;}.OverviewLarge .Preview .ArticleCount4 li div.HiddenBlock div.ActionRow + div.Content{height:117px;}.OverviewLarge .Preview .ArticleCount3 li div.HiddenBlock div.ActionRow + div.Content{height:137px;}.OverviewLarge .Preview .ArticleCount2 li div.HiddenBlock div.ActionRow + div.Content{height:157px;}.OverviewLarge .Preview .ArticleCount1 li div.HiddenBlock div.ActionRow + div.Content{height:177px;}}
/* end Core.OverviewLarge.css */
/* begin Core.Footer.css */
@media screen,projection,tv,handheld{#Footer{margin-top:1px;min-height:15px;padding:12px 9px 8px;border-top:1px solid #999;font-size:10px;position:relative;clear:both;}#Footer a,#Footer ul li a{color:#9E9E9E;}#Footer a:hover,#Footer ul li a:hover,#Footer div.TopOfPage a:hover{text-decoration:underline;}#Footer ul{position:absolute;top:12px;left:212px;right:auto;}.RTL #Footer ul{left:auto;right:212px;}#Footer ul li{float:left;padding:0 4px 0 4px;border-left:1px solid #9E9E9E;}.RTL #Footer ul li{float:right;border-left:none;border-right:1px solid #9E9E9E;}#Footer ul li:first-child{border:none;}#Footer div.TopOfPage{position:absolute;top:12px;right:33px;}.LoginScreen #Footer div.TopOfPage{display:none;}.RTL #Footer div.TopOfPage{left:33px;right:auto;}#Footer div.TopOfPage a{padding-left:0;padding-right:16px;font-weight:bold;color:#333;position:relative;display:block;}.RTL #Footer div.TopOfPage a{padding-left:16px;padding-right:0;}#Footer div.TopOfPage a i{font-size:17px;position:absolute;right:-3px;top:-4px;}#Footer div.TopOfPage a:hover i{text-decoration:none;}}
/* end Core.Footer.css */
/* begin Core.PageLayout.css */
@media screen,projection,tv,handheld{body.Popup{background-color:#f6f6f6;}.LayoutFixedSidebar{display:block;}.LayoutFixedSidebar > .ContentColumn{overflow:hidden;}.LayoutFixedSidebar > .SidebarColumn{overflow-x:hidden;}.LayoutFixedSidebar.SidebarLast > .SidebarColumn{width:270px;float:right;margin-left:16px;margin-right:0;}.RTL .LayoutFixedSidebar.SidebarLast > .SidebarColumn{float:left;margin-left:0;margin-right:16px;}.LayoutFixedSidebar.SidebarFirst > .SidebarColumn{width:270px;float:left;margin-left:0;margin-right:10px;}.RTL .LayoutFixedSidebar.SidebarFirst > .SidebarColumn{float:right;margin-left:10px;margin-right:0;}.LayoutGrid{overflow:hidden;}.LayoutGrid > div,.LayoutGrid > li{float:left;}.RTL .LayoutGrid > div,.RTL .LayoutGrid > li{float:right;}.LayoutGrid > .Size1of2{width:50%;}.LayoutGrid > .Size1of3{width:33.333%;}.LayoutGrid > .Size2of3{width:66.666%;}.LayoutGrid > .Size1of4{width:25%;}.LayoutGrid > .Size2of4{width:50%;}.LayoutGrid > .Size3of4{width:75%;}.LayoutGrid > div > div,.LayoutGrid > li > div{overflow:hidden;}.LayoutGrid.ColumnsWithSpacing > div > div{margin-left:10px;margin-right:0;margin-bottom:10px;}.RTL .LayoutGrid.ColumnsWithSpacing > div > div{margin-left:0;margin-right:10px;}.LayoutGrid.ColumnsWithSpacing > li > *{padding-right:10px;}.LayoutGrid.ColumnsWithSpacing > div:first-child > div,.LayoutGrid.ColumnsWithSpacing > div.Clear + div > div{margin-left:0;margin-right:0;}.LayoutPopup > .Header{padding:7px 20px;border-bottom:1px solid #999;background-color:#f6f6f6;}.RTL .LayoutPopup > .Header{padding:7px 20px 7px 5px;}.LayoutPopup > .Header h1{font-size:14px;font-weight:bold;padding:0px 5px 0 0;margin-bottom:0px;line-height:20px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.RTL .LayoutPopup > .Header h1{padding:5px 0 0 5px;}.LayoutPopup > .Header p{padding:5px 5px 0 0;}.RTL .LayoutPopup > .Header p{padding:5px 10px 0 5px;}.LayoutPopup .Notice{color:red;}.LayoutPopup > .Content{padding:20px;background-color:#fff;}.RTL .LayoutPopup > .Content{padding:5px 20px 5px 5px;}.LayoutPopup > .Footer{padding:5px;border-top:1px solid #999;text-align:center;min-height:28px;}.LayoutPopup > .Footer .CallForAction{display:inline-block;margin:10px 0px 5px 0px;min-width:150px;}}
/* end Core.PageLayout.css */
/* begin Core.Form.css */
@media screen,projection,tv,handheld{input[type=text],input[type=password],input[type=email],textarea,select[multiple=multiple]{border:1px solid #C9C9C9;border-top-color:#C0C0C0;font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;background-color:#FFF;-webkit-box-shadow:inset 1px 1px 3px #eee,inset -1px -1px 3px #eee;box-shadow:inset 1px 1px 3px #eee,inset -1px -1px 3px #eee;}input[type=text],input[type=password]{-moz-border-radius:3px;-webkit-border-radius:3px;border-radius:3px;}select[multiple=multiple]{-moz-border-radius:3px;-webkit-border-radius:3px;border-radius:3px;min-width:300px;padding:3px;box-shadow:inset 1px 1px 3px #eee,inset -1px -1px 3px #eee;}select[multiple=multiple] option{padding:2px;}select[multiple=multiple] option:nth-child(odd){background-color:#f9f9f9;}input#Subject{font-size:13px;padding:5px;font-weight:bold;}input[type=text],input[type=password],input[type=email],textarea{padding:3px;font-size:12px;color:#333;}input[type=text]:focus,input[type=password]:focus,input[type=email]:focus,textarea:focus{border-color:#F92;}textarea{font-family:monospace,fixed;}input[type=text][readonly],input[type=password][readonly],input[type=email][readonly],textarea[readonly]{background-color:#DDD;}button.Primary{font-weight:bold;}a.CertificateRelationAdd,button.CertificateRelationAdd,a.CertificateRead,button.Add,a.Add,button.Remove,a.Remove,button.TrashCan,a.TrashCan,a.ViewAttachment,button.Reset,a.Reset{height:16px;width:16px;padding:1px;margin-top:0;margin-bottom:1px;border-style:none;text-indent:-9999px;display:inline-block;vertical-align:middle;cursor:pointer;}button.Add,a.Add{background:url(../img/filter_add.png) no-repeat center;}button.Add:hover,button.Add:focus,a.Add:hover,a.Add:focus{background:url(../img/filter_add_hover.png) no-repeat center;}button.CertificateRelationAdd,a.CertificateRelationAdd{background:url(../img/icons/certificate-plus.png) no-repeat center;}a.CertificateRead{background:url(../img/icons/certificate.png) no-repeat center;}button.Remove,a.Remove{background:url(../img/filter_remove.png) no-repeat center;}button.Remove:hover,button.Remove:focus,a.Remove:hover,a.Remove:focus{background:url(../img/filter_remove_hover.png) no-repeat center;}button.TrashCan,a.TrashCan{background:url(../img/icons/trash-can.png) no-repeat center;}button.Reset,a.Reset{height:22px;width:22px;padding:3px;background:transparent url(../img/icons/undo.png) no-repeat center;}a.ViewAttachment{background:url(../img/icons/monitor.png) no-repeat center;}button.Add:active,a.Add:active,button.Remove:active,a.Remove:active,button.TrashCan:active,a.TrashCan:active,button.Reset:active{margin-top:1px;margin-bottom:0;}.GetAllAJAX{width:16px;height:16px;margin-left:3px;text-indent:-9999px;background:url(../img/icons/reload.png);display:inline-block;font-size:2px;}.RTL .GetAllAJAX{margin:0 3px 0 0;}.ShowTreeSelection{width:16px;height:16px;margin-left:3px;text-indent:-9999px;background:url(../img/icons/tree.png);display:none;font-size:2px;}.ShowTreeSelection:focus{background-color:#ddd;}.Field .ShowTreeSelection,.WidgetSettingsForm .ShowTreeSelection{display:inline-block;}.WidgetSettingsForm .ShowTreeSelection{position:relative;top:-4px;}#TreeContainer #TreeSearch{position:relative;}#TreeContainer #TreeSearch span{color:#AAAAAA;cursor:pointer;font-size:12px;font-weight:bold;height:12px;position:absolute;right:9px;top:4px;width:16px;}#TreeContainer #TreeSearch input{display:block;margin:10px 12px 0px 12px;width:92%;}#JSTree{background-color:#FFFFFF;border:1px solid #ccc;height:72%;margin:10px 12px;-moz-box-shadow:inset 0px 0px 6px #ccc;-webkit-box-shadow:inset 0px 0px 6px #ccc;box-shadow:inset 0px 0px 6px #ccc;overflow:auto;padding:0px 10px 10px 10px;}#JSTree.InOverlay{margin:5px 5px 5px 0px;width:85%;float:left;}#JSTree .Disabled > a{color:#aaa;font-style:italic;}#JSTree .jstree-search{color:#E07006;}#JSTree .jstree-search.jstree-clicked{color:#000;}#JSTree .jstree-clicked{background:#f3960d;background:-moz-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffe7bd),color-stop(20%,#fbba49),color-stop(51%,#f6ad3e),color-stop(51%,#f3960d),color-stop(95%,#e98207),color-stop(100%,#e07006));background:-webkit-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-o-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 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span.Marker{left:2px;right:auto;}form label.LabelError{color:#ff505e !important;}.CustomerContainer,.CcCustomerContainer,.BccCustomerContainer{background-color:#F2F2F2;border:1px solid #CCCCCC;-moz-box-shadow:inset 1px 1px 5px #ccc;-webkit-box-shadow:inset 1px 1px 5px #ccc;box-shadow:inset 1px 1px 5px #ccc;padding:5px 7px 10px 6px;width:74%;position:relative;-moz-border-radius:2px;-webkit-border-radius:2px;border-radius:2px;}.CustomerContainer > div,.CcCustomerContainer > div,.BccCustomerContainer > div{margin-top:5px;}.CustomerContainer .CustomerTicketText,.CcCustomerContainer .CustomerTicketText,.BccCustomerContainer .CustomerTicketText{width:89%;margin-left:7px;}.CustomerContainer .CustomerTicketText{transition:background-color 1s ease,border 1s ease;}.CustomerContainer .CustomerTicketText.MainCustomer{background-color:#F7ECC3;border:1px solid #E8CC8B;}.CustomerContainer .CustomerTicketText.Radio{width:84%;margin-left:0px;}.CustomerContainer .BoxLabel,.CcCustomerContainer 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/* begin Core.Table.css */
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th.OverviewHeader .ColumnSettingsTrigger{display:block;width:17px;height:15px;float:right;opacity:0.5;padding:0px;margin:0px -19px 0px 0px;position:relative;z-index:2;}.DataTable thead th.DashboardHeader .ColumnSettingsTrigger i,.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger i{color:#777777;margin-left:4px;vertical-align:middle;}.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger{margin:0px -18px 0px 0px;}.DataTable thead th.DashboardHeader.FilterActive .ColumnSettingsTrigger,.DataTable thead th.DashboardHeader .ColumnSettingsTrigger:hover,.DataTable thead th.DashboardHeader .ColumnSettingsTrigger.Active,.TableSmall thead th.OverviewHeader.FilterActive .ColumnSettingsTrigger,.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger:hover,.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger.Active{border-radius:2px;-moz-border-radius:2px;-webkit-border-radius:2px;opacity:1.0;box-shadow:1px 1px 1px #a9a9a9 inset,-1px -1px 1px #a9a9a9 inset;}.DataTable thead th.DashboardHeader.FilterActive .ColumnSettingsTrigger i,.DataTable thead th.DashboardHeader .ColumnSettingsTrigger.Active i,.TableSmall thead th.OverviewHeader.FilterActive .ColumnSettingsTrigger i,.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger.Active i{color:#333333;}.DataTable thead th.DashboardHeader .ColumnSettingsTrigger:after,.TableSmall thead th.OverviewHeader .ColumnSettingsTrigger:after{content:"";}.DataTable thead th.DashboardHeader .ColumnSettingsContainer,.TableSmall thead th.OverviewHeader .ColumnSettingsContainer{position:relative;}.DataTable thead th.DashboardHeader .ColumnSettingsBox,.TableSmall thead th.OverviewHeader .ColumnSettingsBox{background-color:#EEEEEE;border:1px solid #BBBBBB;-moz-border-radius:3px;-webkit-border-radius:3px;border-radius:3px;box-shadow:1px 1px 3px #CCCCCC,-1px -1px 3px #CCCCCC;display:none;padding:8px 10px;position:absolute;right:-2px;top:-10px;width:150px;z-index:100;}.DataTable thead th.DashboardHeader .ColumnSettingsBox span.SelectedValue,.TableSmall thead th.OverviewHeader .ColumnSettingsBox span.SelectedValue{display:block;text-transform:none;margin-bottom:8px;position:relative;padding-left:18px;}.DataTable thead th.DashboardHeader .ColumnSettingsBox span.SelectedValue span,.TableSmall thead th.OverviewHeader .ColumnSettingsBox span.SelectedValue span{display:block;text-overflow:ellipsis;white-space:nowrap;overflow:hidden;}.DataTable thead th.DashboardHeader .ColumnSettingsBox span.SelectedValue a,.TableSmall thead th.OverviewHeader .ColumnSettingsBox span.SelectedValue a{background:#AAAAAA;border-radius:14px;color:#FFFFFF;display:block;font-size:10px;height:15px;left:0;position:absolute;text-align:left;top:-1px;width:10px;padding:0px 0px 0px 5px;}.DataTable thead th.OverviewHeader .ColumnSettingsBox input[type="text"] ,.TableSmall thead th.OverviewHeader .ColumnSettingsBox input[type="text"]{width:100px;}.DataTable thead th.DashboardHeader,.TableSmall thead th.OverviewHeader{padding:0px 20px 0px 1px;}.DataTable thead th.DashboardHeader.SortDescendingLarge,.DataTable thead th.DashboardHeader.SortAscendingLarge,.TableSmall thead th.OverviewHeader.SortDescendingLarge,.TableSmall thead th.OverviewHeader.SortAscendingLarge{padding-left:8px;}.DataTable thead span.Gray{height:16px !important;display:block !important;padding-left:10px;line-height:12px;}.TableSmall .ColumnFilter{font-size:10px;float:left;}.ContextSettings.RemoveFilters a{display:block;}.ContextSettings.RemoveFilters a i{display:block !important;font-size:14px;margin-top:5px;text-align:center;vertical-align:middle;}p.IntroInstall{width:70%;padding-left:10px;margin-bottom:7px;}.OTRSVerifyLogoBig{float:right;}.OTRSVerifyLogo{display:block;float:right;margin:3px 0px 0px 3px;}}
/* end Core.Table.css */
/* begin Core.Widget.css */
@media screen,projection,tv,handheld{ul.Tablelike{border:1px solid #CCC;}ul.Tablelike:first-child{margin-right:8px;}.RTL .Size1of3:first-child ul.Tablelike{margin-left:8px;margin-right:0;}.StrikeThrough a{text-decoration:line-through;}ul.Tablelike li{line-height:20px;padding:0 4px;min-height:20px;background-color:#FFF;border-radius:3px;}ul.Tablelike li.OneRow,ul.Tablelike li.OneRow .AsBlock{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}ul.Tablelike li.Even{background-color:#F5F5F5;}ul.Tablelike li:nth-child(even){background-color:#F5F5F5;}ul.Tablelike li:hover{background:#f3960d;background:-moz-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffe7bd),color-stop(20%,#fbba49),color-stop(51%,#f6ad3e),color-stop(51%,#f3960d),color-stop(95%,#e98207),color-stop(100%,#e07006));background:-webkit-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-o-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-ms-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:linear-gradient(to bottom,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.3);box-shadow:0 1px 0 rgba(0,0,0,0.3);}ul.Tablelike li:hover a{color:#000;}ul.Tablelike li.Header{;color:#4B4B4B;font-size:11px;line-height:20px;text-transform:uppercase;background:#eeeeee;background:-moz-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#eeeeee),color-stop(100%,#e0e0e0));background:-webkit-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-o-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-ms-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:linear-gradient(to bottom,#eeeeee 0%,#e0e0e0 100%);border-top:1px solid #FFF;border-bottom:1px solid #BBB;border-radius:0;}ul.Tablelike li.Header + li{border-top:1px solid #EEE;}.WidgetSimple{border:1px solid #CCC;margin-bottom:10px;border-radius:2px;background:#f1f1f1;background:-moz-linear-gradient(top,#f9f9f9 0%,#f1f1f1 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f9f9f9),color-stop(100%,#f1f1f1));background:-webkit-linear-gradient(top,#f9f9f9 0%,#f1f1f1 100%);background:-o-linear-gradient(top,#f9f9f9 0%,#f1f1f1 100%);background:-ms-linear-gradient(top,#f9f9f9 0%,#f1f1f1 100%);background:linear-gradient(to bottom,#f9f9f9 0%,#f1f1f1 100%);}.WidgetSimple > .Header,.WidgetSimple.Collapsed.AnimationRunning > .Header{padding:2px 5px 3px;border:1px solid #FFF;border-bottom:1px solid #CCC;border-top-left-radius:2px;border-top-right-radius:2px;position:relative;}.WidgetSimple.Collapsed > .Header{border-bottom:none;border-radius:2px;}.WidgetSimple > .Header h2,.WidgetSimple > .Header h3{padding:4px 3px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.WidgetSimple > .Content{padding:8px 8px 10px;border:1px solid #FFF;border-bottom:none;border-bottom-right-radius:2px;border-bottom-left-radius:2px;overflow:auto;min-height:0%;}.WidgetSimple.Collapsed > .Content{display:none;}.WidgetSimple fieldset{margin-bottom:15px;}.WidgetSimple .WidgetSettingsForm fieldset{margin-bottom:0px;}.WidgetSimple .Field.LayoutGrid{padding-top:7px;}.WidgetSimple .Field.LayoutGrid .Tablelike{width:98%;}.WidgetSimple .Buttons{background:#ddd;background:-moz-linear-gradient(top,#eee 0%,#ddd 50%,#ccc 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#eee),color-stop(50%,#ddd),color-stop(100%,#ccc));background:-webkit-linear-gradient(top,#eee 0%,#ddd 50%,#ccc 100%);background:-o-linear-gradient(top,#eee 0%,#ddd 50%,#ccc 100%);background:-ms-linear-gradient(top,#eee 0%,#ddd 50%,#ccc 100%);background:linear-gradient(to bottom,#eee 0%,#ddd 50%,#ccc 100%);border-top:1px solid #ccc;margin:15px -8px -10px -8px;padding:10px 10px 9px 10px;text-align:center;font-size:11px;text-shadow:1px 1px 1px #fff;}.WidgetSimple .Buttons.NoMargin{margin-top:5px;}.WidgetSimple .Field.LayoutGrid .AllocationList{max-height:192px;}.WidgetSimple .Field.LayoutGrid .AllocationList.OrderNumbers{list-style:decimal inside;}.WidgetNotice{background-color:#F39C19}.WidgetNotice .Content{border:1px solid #F6AF2F;color:#442A0B;font-weight:bold;padding-bottom:8px;line-height:140%;}.Loading > .Header h2{background:url("../img/loader.gif") no-repeat right center;}.RTL .Loading > .Header h2{background:url("../img/loader.gif") no-repeat left center;}.WidgetBox > .Header h2{font-size:14px;margin-left:5px;}.RTL .WidgetBox > .Header h2{margin-left:0;margin-right:5px;}.WidgetBox > .Header .WidgetAction + h2{margin:0;padding-left:30px;padding-right:200px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}.RTL .WidgetBox > .Header .WidgetAction + h2{padding-left:200px;padding-right:30px;}.WidgetBox > .Header h2 + h3{background-color:#EEE;border-top:1px solid #FFF;border-bottom:1px solid #BBB;font-size:16px;padding:5px 5px 5px 10px;color:#333;}.RTL .WidgetBox > .Header h2 + h3{padding:5px 10px 5px 5px;}.WidgetBox > .Content{background:#ffffff;background:-moz-linear-gradient(top,#ebebeb 0%,#ffffff 50%,#ffffff 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ebebeb),color-stop(50%,#ffffff),color-stop(100%,#ffffff));background:-webkit-linear-gradient(top,#ebebeb 0%,#ffffff 50%,#ffffff 100%);background:-o-linear-gradient(top,#ebebeb 0%,#ffffff 50%,#ffffff 100%);background:-ms-linear-gradient(top,#ebebeb 0%,#ffffff 50%,#ffffff 100%);background:linear-gradient(to bottom,#ebebeb 0%,#ffffff 50%,#ffffff 100%);min-height:200px;border-left:1px solid #C6C5C4;border-right:1px solid #C6C5C4;border-bottom:1px solid #C6C5C4;}.Collapsed > .Content{display:none;}.WidgetBox > .Content.AutoHeight{min-height:0;}.ActionMenu{top:0;right:0;padding-left:3px;background:#FFF;border-left:1px solid #CCC;border-bottom:1px solid #CCC;border-bottom-left-radius:2px;position:absolute;display:none;}.RTL .ActionMenu{right:auto;left:0;padding:0 2px 0 0;border-left:none;border-right:1px solid #DDD;border-bottom-left-radius:0;border-bottom-right-radius:2px;}.Header:hover .ActionMenu{display:block;}.WidgetAction{height:19px;width:16px;padding-right:1px;float:left;text-align:center;}.RTL .WidgetAction{padding:0 0 0 1px;float:right;}.WidgetAction a{font-size:14px;height:20px;display:block;}.WidgetAction.Toggle,.Expanded.AnimationRunning > .Header > .WidgetAction.Toggle{height:13px;width:12px;margin:5px 0px 5px 2px;float:left;}.WidgetAction.Toggle i{font-size:17px;position:absolute;left:7px;top:2px;color:#555 !important;}#ArticleItems .WidgetAction.Toggle i,#DynamicFieldsWidget .WidgetAction.Toggle i{top:-1px;}.Expanded .WidgetAction.Toggle i.icon-caret-right{display:none !important;}.Collapsed .WidgetAction.Toggle i.icon-caret-down{display:none !important;}.Header:active > .WidgetAction.Toggle{background-position:0 -13px;}.Expanded > .Header > .WidgetAction.Toggle,.Collapsed.AnimationRunning > .Header > .WidgetAction.Toggle{background-position:0 -26px;}.RTL .WidgetAction.Toggle{margin:5px 2px 5px 6px;float:right;}.WidgetAction.Toggle a{height:100%;width:100%;top:0;left:0;position:absolute;}.WidgetAction i{color:#bbb;display:block !important;margin:2px 0px 0px 2px;vertical-align:middle;}.WidgetAction:hover i{color:#000;}.WidgetTooltip{background-color:#fff;position:absolute;width:125px;top:20px;right:0px;}.WidgetTooltip a{background-color:#fff;padding:0px;line-height:150%;font-size:11px;}.ActionList li{margin-bottom:7px;}.ActionList li.Separated{border-bottom:1px solid #CCCCCC;margin-bottom:15px;padding-bottom:10px;}.ActionList li:last-child{margin-bottom:0px;}.ActionList p{margin:0;padding:2px 2px 5px;font-size:11px;color:#888;}.ActionList form select{margin:8px 0 2px;display:block;}.CallForAction{padding:0;background:#f2f2f2;background:-moz-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f2f2f2),color-stop(100%,#e0e0e0));background:-webkit-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-o-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-ms-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:linear-gradient(to bottom,#f2f2f2 0%,#e0e0e0 100%);border:1px solid #999;border-bottom:1px solid #888;box-shadow:0 1px 0 #E6E6E6;-webkit-box-shadow:0 1px 0 #E6E6E6;border-radius:3px;display:inline-block;cursor:pointer;transition:all ease-in 1s;}.CallForAction.LittleSpacingTop{margin-top:5px;}.ActionList li a.Fullsize,.CallForAction.Fullsize{display:block;}.CallForAction.Fullsize{width:100%;text-align:center;}.CallForAction::-moz-focus-inner{border:0;padding:0;}.CallForAction:hover{color:#000;border-color:#696969;}.CallForAction span{height:12px;padding:3px 7px 6px;line-height:14px;vertical-align:middle;color:#333;font-size:11px;font-weight:bold;border:1px solid #FFF;border-bottom:none;border-radius:3px;display:block;text-shadow:0 1px 0 #FFF;cursor:pointer;}.CallForAction:active{background-color:#DDD;-webkit-box-shadow:none;box-shadow:none;}.CallForAction:active span{padding:4px 7px 5px;border-color:#DDD;border-bottom:none;text-shadow:0 1px 0 #DDD;}.CallForAction.Disabled,.CallForAction.Disabled span{color:#999;cursor:default;}.CallForAction.Plus span{background:url(../img/icons/plus-button.png) no-repeat scroll;}.CallForAction.Download span{background:url(../img/icons/drive-download.png) no-repeat scroll;}.CallForAction.Upload span{background:url(../img/icons/drive-upload.png) no-repeat scroll;}.CallForAction.Clone span{background:url(../img/icons/reports.png) no-repeat scroll;}.CallForAction.Save span{background:url(../img/icons/disk.png) no-repeat scroll;}.CallForAction.Trash span{background:url(../img/icons/trash-can.png) no-repeat scroll;}.CallForAction.History span{background:url(../img/icons/book-brown.png) no-repeat scroll;}.CallForAction.Debug span{background:url(../img/icons/bug--minus.png) no-repeat scroll;}.CallForAction.Back span{background:url(../img/arrow_left.png) no-repeat scroll;}.CallForAction.Refresh span{background:url(../img/icons/reload.png) no-repeat scroll;}.CallForAction.Plus span,.CallForAction.Download span,.CallForAction.Upload span,.CallForAction.Clone span,.CallForAction.Trash span,.CallForAction.History span,.CallForAction.Debug span,.CallForAction.Refresh span,.CallForAction.Save span{padding-left:23px;background-position:2px 2px;}.CallForAction.Back span{padding-left:23px;background-position:4px 5px;}.CallForAction.Plus:active span,.CallForAction.Download:active span,.CallForAction.Upload:active span,.CallForAction.Clone:active span,.CallForAction.Trash:active span,.CallForAction.History:active span,.CallForAction.Debug:active span,.CallForAction.Refresh:active span,.CallForAction.Save:active span{background-position:2px 3px;}.CallForAction.Back:active span{background-position:4px 6px;}.SearchBox{position:relative;}.SearchBox input[type='text']{height:15px;margin:0;padding:4px 5px;font:normal 12px/15px "Helvetica Neue",Helvetica,Arial,sans-serif;border-color:#999;border-radius:3px 0 0 3px;border-right:none;vertical-align:bottom;}.RTL .SearchBox input[type='text']{border-left:none;border-right:1px solid #999;border-radius:0 3px 3px 0;}.SearchBox input:focus{border-color:#666;border-right:none;}.RTL .SearchBox input:focus{border-color:#666;border-left:none;}.SearchBox button{height:25px;margin:0 0 0 -4px;padding:3px 3px 4px;color:#333;font:bold 11px/14px "Helvetica Neue",Helvetica,Arial,sans-serif;background:#f2f2f2;background:-moz-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f2f2f2),color-stop(100%,#e0e0e0));background:-webkit-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-o-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:-ms-linear-gradient(top,#f2f2f2 0%,#e0e0e0 100%);background:linear-gradient(to bottom,#f2f2f2 0%,#e0e0e0 100%);border:1px solid #888;border-radius:0 3px 3px 0;text-shadow:0 1px 0 #FFF;vertical-align:baseline;}.RTL .SearchBox button{height:25px;margin:0 -4px 0 0;border-radius:3px 0 0 3px;text-shadow:0 1px 0 #FFF;vertical-align:baseline;border-right:1px solid #888;}.SearchBox button:hover{border-color:#696969;cursor:pointer;}.SearchBox button:active{padding:4px 3px 3px;background:#e4e4e4;background:-moz-linear-gradient(top,#e4e4e4 0%,#d1d1d1 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#e4e4e4),color-stop(100%,#d1d1d1));background:-webkit-linear-gradient(top,#e4e4e4 0%,#d1d1d1 100%);background:-o-linear-gradient(top,#e4e4e4 0%,#d1d1d1 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100%);background:-o-linear-gradient(top,#ffffff 0%,#eeeeee 100%);background:-ms-linear-gradient(top,#ffffff 0%,#eeeeee 100%);background:linear-gradient(to bottom,#ffffff 0%,#eeeeee 100%);}#ProgressBar li > span{display:block;background-image:url(../img/ProgressBarArrow.png);background-repeat:no-repeat;background-position:center right;}#ProgressBar li a{padding:12px 7px 13px 12px;color:#484848;text-decoration:none;font:13px/18px Helvetica Neue,sans-serif;text-shadow:1px solid #FCFCFC;display:block;height:42px;border-style:solid;border-width:1px 0;border-color:#F4F4F4;background:url(../img/ProgressBarIsolator.png) no-repeat left 6px;cursor:default;text-align:left;}#ProgressBar li span a span{color:#ABABAB;font-size:11px;line-height:12px;text-shadow:inherit;display:block;}#ProgressBar li:first-child,#ProgressBar li.First{border-left-width:1px;border-radius:4px 0 0 4px;}#ProgressBar li:first-child a,#ProgressBar li.First a{border-left-width:1px;padding-left:14px;background:none;border-radius:4px 0 0 3px;}#ProgressBar li:last-child,#ProgressBar li.Last{border-right-width:1px;border-radius:0 4px 4px 0;}#ProgressBar li:last-child a,#ProgressBar li.Last a{border-right-width:1px;padding-right:14px;border-radius:0 4px 4px 0;}#ProgressBar .Highlighted{background-color:#fbb42c;background:-moz-linear-gradient(top,#ffdea3 0%,#fbb42c 20%,#f6af1d 50%,#f3970d 50%,#e87f07 90%,#dd6a05 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffdea3),color-stop(20%,#fbb42c),color-stop(50%,#f6af1d),color-stop(50%,#f3970d),color-stop(90%,#e87f07),color-stop(100%,#dd6a05));background:-webkit-linear-gradient(top,#ffdea3 0%,#fbb42c 20%,#f6af1d 50%,#f3970d 50%,#e87f07 90%,#dd6a05 100%);background:-o-linear-gradient(top,#ffdea3 0%,#fbb42c 20%,#f6af1d 50%,#f3970d 50%,#e87f07 90%,#dd6a05 100%);background:-ms-linear-gradient(top,#ffdea3 0%,#fbb42c 20%,#f6af1d 50%,#f3970d 50%,#e87f07 90%,#dd6a05 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li{margin-left:-2px;padding-left:1px;}#ProgressBar .Active + .Active{z-index:1;}#ProgressBar .Active + li a{background:none;}#ProgressBar .Visited{background-color:#DDD;background:-moz-linear-gradient(top,#EEE,#DDD);background:-webkit-gradient(linear,0 0,0 100%,from(#EEE),to(#FFF));background:linear-gradient(top,#EEE,#DDD);}#ProgressBar .Visited.Active{border-right-color:#CCC;}#ProgressBar .Visited.Active a{border-right-color:#EEE;}}
/* end Core.Widget.css */
/* begin Core.WidgetMenu.css */
@media screen,projection,tv,handheld{.ControlRow{background:#bbbbbb;background:-moz-linear-gradient(top,#ededed 0%,#bbbbbb 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ededed),color-stop(100%,#bbbbbb));background:-webkit-linear-gradient(top,#ededed 0%,#bbbbbb 100%);background:-o-linear-gradient(top,#ededed 0%,#bbbbbb 100%);background:-ms-linear-gradient(top,#ededed 0%,#bbbbbb 100%);background:linear-gradient(to bottom,#ededed 0%,#bbbbbb 100%);position:relative;overflow:hidden;border-left:1px solid #D4D4D4;border-right:1px solid #D4D4D4;border-top:1px solid #F8F8F8;border-bottom:1px solid #999999;border-top-left-radius:3px;border-top-right-radius:3px;min-height:24px;}.ControlRow a{color:#555;}.ControlRow a:hover{color:#333;}.RTL .ControlRow .Tabs{float:right;}.ControlRow li{padding-left:2px;float:left;position:relative;}.RTL .ControlRow li{margin-left:0;margin-right:-3px;float:right;}.ControlRow li:first-child{border-top-left-radius:2px;}.RTL .ControlRow li:first-child{border-top-right-radius:2px;}.ControlRow li:hover{background:#F3970D;background:-moz-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#fdf0df),color-stop(12%,#fbb948),color-stop(50%,#f6ad3e),color-stop(50%,#f3970d),color-stop(97%,#e27306),color-stop(100%,#dd6905));background:-webkit-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-o-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-ms-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:linear-gradient(to bottom,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);}.ControlRow li.Active,.ControlRow li.Active:hover,.ControlRow li.Active:active{background:#333333;background:-moz-linear-gradient(top,#333333 0%,#585959 50%,#333333 50%,#333333 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#333333),color-stop(50%,#585959),color-stop(50%,#333333),color-stop(100%,#333333));background:-webkit-linear-gradient(top,#333333 0%,#585959 50%,#333333 50%,#333333 100%);background:-o-linear-gradient(top,#333333 0%,#585959 50%,#333333 50%,#333333 100%);background:-ms-linear-gradient(top,#333333 0%,#585959 50%,#333333 50%,#333333 100%);background:linear-gradient(to bottom,#333333 0%,#585959 50%,#333333 50%,#333333 100%);padding-left:2px;}.ControlRow li > a{padding:7px 12px 7px 11px;color:#111;font-size:11px;display:block;}.RTL .ControlRow li > a{padding:7px 11px 7px 12px;}.ControlRow li:hover > a{color:#000;}.ControlRow li.Active > a,.ControlRow li.Active:hover > a,.ControlRow li.Active:active > a{color:#FFF;border-top-left-radius:2px;}.ControlRow li > a > span{padding-left:4px;}ul.ContextFunctions{position:absolute;right:0;top:0;}.RTL ul.ContextFunctions{right:auto;left:0;}h1 ul.ContextFunctions{top:-4px;}ul.ContextFunctions li{padding-left:3px;}ul.ContextFunctions li span{text-indent:-9999px;}.RTL ul.ContextFunctions li{float:right;}ul.ContextFunctions li.ContextHelp a,ul.ContextFunctions li.ContextSettings a{display:block;width:22px;height:24px;padding:0;}ul.ContextFunctions li.ContextHelp a span,ul.ContextFunctions li.ContextSettings a span{display:block;width:19px;height:24px;}ul.ContextFunctions li.ContextHelp a span{background:transparent url(../img/contexthelp.png) no-repeat 6px center;}ul.ContextFunctions li.ContextSettings a span{background:url(../img/arrow_outlined_right.png) no-repeat center center;}.RTL ul.ContextFunctions li.ContextSettings a span{background-image:url(../img/arrow_outlined_left.png);}ul.ContextFunctions li.Last:hover > a{background-position:50px 50px;}ul.ContextFunctions li:last-child:hover > a{background-position:50px 50px;}.RTL .DataSetNavigation{float:right;}.DataSetNavigation li{float:left;width:26px;height:24px;margin-left:-2px;}.DataSetNavigation li a{display:block;width:26px;height:24px;text-indent:-9999px;}.DataSetNavigation li a span{margin:9px 7px;display:block;width:11px;height:9px;background:transparent url(../img/arrows.png) no-repeat;}.DataSetNavigation li.Previous a span{background-position:left top;}.DataSetNavigation li.Next a span{background-position:right top;}.DataSetNavigation li:first-child{background:transparent url(../img/tab_isolator.png) no-repeat 22px 6px;margin-left:0;width:24px;}.RTL .DataSetNavigation li:first-child{margin-right:0;}.DataSetNavigation li:first-child a{width:24px;}.ControlRow h2{padding-top:1px;margin-left:8px;height:24px;font-size:13px;line-height:24px;font-weight:bold;color:#000;text-shadow:0 1px 0 #D4D4D4;margin-bottom:2px;}.ControlRow .DataSetNavigation + h2{margin-left:60px;}.RTL .ControlRow .DataSetNavigation + h2{margin-left:0;margin-right:60px;}.AdditionalInformation{right:0;top:0;margin-right:8px;font-size:13px;line-height:25px;text-shadow:0 1px 0 #D4D4D4;position:absolute;}.AdditionalInformation.SpacingLoader{margin-left:0px;margin-right:23px;}.RTL .AdditionalInformation.SpacingLoader{margin-left:23px;margin-right:0px;}.RTL .AdditionalInformation{right:auto;left:0;}.ActionRow{background:#f0f0f0;background:-moz-linear-gradient(top,#f0f0f0 0%,#eaeaea 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f0f0f0),color-stop(100%,#eaeaea));background:-webkit-linear-gradient(top,#f0f0f0 0%,#eaeaea 100%);background:-o-linear-gradient(top,#f0f0f0 0%,#eaeaea 100%);background:-ms-linear-gradient(top,#f0f0f0 0%,#eaeaea 100%);background:linear-gradient(to bottom,#f0f0f0 0%,#eaeaea 100%);border-top:1px solid #D6D6D6;border-bottom:1px solid #666;position:relative;overflow:hidden;}.Actions{margin-top:-1px;padding:0;float:left;}.RTL .Actions{float:right;}.Actions li{padding:0 1px 0 3px;margin-left:-3px;line-height:13px;font-size:11px;background:url("../img/tab_isolator.png") no-repeat right center;float:left;}.RTL .Actions li{margin-right:0;margin-left:-3px;padding:0 3px 0 1px;float:right;}.Actions li:first-child{margin-left:0;padding-left:0;}.RTL .Actions li:first-child{margin-right:0;padding-right:0;background:none;}.Actions li:last-child{background:none;}.Actions li.Last{background:none;}.Actions li a,.Actions li span{height:13px;padding:7px 5px 8px;color:#000;display:block;border-left:1px solid transparent;border-right:1px solid transparent;border-radius:2px;}.Actions li a:hover,.Actions li span:hover,.OverviewZoom a:hover{background:#F3970D;background:-moz-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#fdf0df),color-stop(12%,#fbb948),color-stop(50%,#f6ad3e),color-stop(50%,#f3970d),color-stop(97%,#e27306),color-stop(100%,#dd6905));background:-webkit-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-o-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:-ms-linear-gradient(top,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);background:linear-gradient(to bottom,#fdf0df 0%,#fbb948 12%,#f6ad3e 50%,#f3970d 50%,#e27306 97%,#dd6905 100%);border-left:1px solid #F6AE2C;border-right:1px solid #E2AD51;-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.46);box-shadow:0 1px 0 rgba(0,0,0,0.46);}.Actions li.NoHover:hover a{background:none;}.Actions li input#SelectAllTickets{margin:0 1px 0 3px;}.RTL .Actions li input#SelectAllTickets{margin:0 3px 0 1px;}.RTL .Actions li:first-child a{background-image:none;}.Actions li.Inactive a{color:#999;text-shadow:1px 1px #FFF;cursor:default;}.Actions li.Inactive:hover a{background:none;border-color:transparent;-webkit-box-shadow:0 0 0;box-shadow:0 0 0;}.ActionRow .ActionMessage{display:block;padding:8px 8px 9px 8px;background-color:#F6FCE5;font-size:11px;border-left:1px solid #ccc;border-right:1px solid #ccc;}.Actions form{padding:4px 8px;}.Actions li.SortBy{padding:5px 8px;}.Actions li select{font-size:11px;}.Tab.Actions li{height:auto;padding:0;background:url(../img/tab_isolator_light.png) no-repeat right 5px;}.Tab.Actions li:first-child a{padding-left:3px;}.RTL .Tab.Actions li:first-child a{padding:3px 3px 4px 8px;}.Tab.Actions li a{padding:3px 8px 5px;color:#999;}.Tab.Actions li a:hover{color:#777;background:none;border-color:transparent;-webkit-box-shadow:0 0 0;box-shadow:0 0 0;}.Tab.Actions li.Last{background:none;}.Tab.Actions li:last-child{background:none;}.Tab.Actions li.Selected a{color:#474747;font-weight:bold;}.LightRow{border:1px solid #C6C5C4;border-bottom:1px solid #7C7C7C;}.LightRow.Header{background:#ededed;background:-moz-linear-gradient(top,#ededed 0%,#e7e7e7 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ededed),color-stop(100%,#e7e7e7));background:-webkit-linear-gradient(top,#ededed 0%,#e7e7e7 100%);background:-o-linear-gradient(top,#ededed 0%,#e7e7e7 100%);background:-ms-linear-gradient(top,#ededed 0%,#e7e7e7 100%);background:linear-gradient(to bottom,#ededed 0%,#e7e7e7 100%);padding-right:5px;border-top-left-radius:2px;border-top-right-radius:2px;position:relative;-webkit-box-shadow:inset 0 -1px 0 #FFF;box-shadow:inset 0 -1px 0 #FFF;}.RTL .LightRow.Header{padding-right:0;padding-left:5px;}.Collapsed .LightRow.Header{border-bottom-color:#C6C5C4;border-radius:2px;}.LightRow.Bottom{background:#e5e5e5;background:-moz-linear-gradient(top,#e5e5e5 0%,#dadada 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#e5e5e5),color-stop(100%,#dadada));background:-webkit-linear-gradient(top,#e5e5e5 0%,#dadada 100%);background:-o-linear-gradient(top,#e5e5e5 0%,#dadada 100%);background:-ms-linear-gradient(top,#e5e5e5 0%,#dadada 100%);background:linear-gradient(to bottom,#e5e5e5 0%,#dadada 100%);border-top:1px solid #F5F5F5;border-bottom:none;border-bottom:1px solid #636363;}.Collapsed .LightRow.Bottom{display:none;}.LightRow h2{margin:0;padding:4px 0 5px;font-weight:normal;color:#171717;}.Collapsed .LightRow.Header{-webkit-box-shadow:0 -1px 0 #DDD inset;box-shadow:0 -1px 0 #DDD inset;border-bottom-color:#AAA;}.LightRow .WidgetAction.Toggle{margin-left:7px;}.RTL .LightRow .WidgetAction.Toggle{margin-left:6px;margin-right:7px;}.LightRow #AJAXImageDestQueueID{display:none;}.LightRow select{margin-top:1px;}.LightRow.Bottom .Actions li span input[type="checkbox"]{margin-top:0;}.Filter{padding-top:3px;margin-left:6px;float:left;}.RTL .Filter{margin-left:0;margin-right:6px;float:right;}.Filter select{font-size:11px;}.Filter .Concat{padding-left:5px;padding-right:5px;padding-top:3px;font-weight:bold;font-size:14px;}.TicketFilter > a.Selected,.UserFilter > a.Selected{text-decoration:underline;}.Pagination{float:right;margin-right:0;font-size:11px;padding:3px 0px 5px 0px;}.RTL .Pagination{float:left;}form.Pagination > *{float:left;}.RTL .Pagination > *{float:right;}.Pagination > span{margin-top:3px;}form.Pagination a{height:24px;width:24px;display:block;}span.Pagination a{color:#000;}span.Pagination a:hover{color:#F92;}span.Pagination a.Selected{font-weight:bold;}span.Pagination span.PaginationLimit{color:#FF0000;}.Pagination a span{margin:7px 6px;height:9px;width:11px;text-indent:-9999px;background:url(../img/arrows.png) no-repeat;display:block;}.Pagination .ArrowLeft span{background-position:left top;}.RTL .Pagination .ArrowLeft span{background-position:right top;}.Pagination .ArrowRight span{background-position:right top;}.RTL .Pagination .ArrowRight span{background-position:left top;}.Pagination input{width:16px;margin-right:2px;padding:1px 3px;font-size:11px;font-family:inherit;text-align:right;}}
/* end Core.WidgetMenu.css */
/* begin Core.TicketDetail.css */
@media screen,projection,tv,handheld{div.Headline{height:24px;margin:7px 5px 10px 7px;position:relative;}div.Headline h1{font-size:15px;line-height:24px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}div.Headline h1 span{padding:0 3px;}div.Headline .Flag + h1{margin-left:30px;}.RTL div.Headline .Flag + h1{margin-left:0;margin-right:30px;}div.Headline .Flag{position:absolute;top:4px;left:0;}.RTL div.Headline .Flag{left:auto;right:0;}#ArticleTree{margin-top:20px;}.ActionRow .TableContextSettings + .TableSmall{margin-right:17px;}#ArticleTableBody{position:relative;overflow:hidden;border-bottom:none;}#ArticleTableBody .Scroller{height:82px;overflow-y:scroll;overflow-x:hidden;margin-bottom:10px;}.ArticleMailHeader{margin:0 8px;padding:2px 0 7px;font-size:11px;border-bottom:1px solid #C6C5C4;}.ArticleMailContent{padding:11px 12px;line-height:1.3;}.ArticleFilter{float:left;}.RTL .ArticleFilter{float:right;}.ArticleView{float:right;}.RTL .ArticleView{float:left;}.ControlRow .Icons a{width:26px;height:24px;display:block;float:left;}.ControlRow .Icons a.Active{background:#5e5e5e;background:-moz-linear-gradient(top,#5e5e5e 0%,#7e7e7e 50%,#5d5d5d 50%,#5c5c5c 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#5e5e5e),color-stop(50%,#7e7e7e),color-stop(50%,#5d5d5d),color-stop(100%,#5c5c5c));background:-webkit-linear-gradient(top,#5e5e5e 0%,#7e7e7e 50%,#5d5d5d 50%,#5c5c5c 100%);background:-o-linear-gradient(top,#5e5e5e 0%,#7e7e7e 50%,#5d5d5d 50%,#5c5c5c 100%);background:-ms-linear-gradient(top,#5e5e5e 0%,#7e7e7e 50%,#5d5d5d 50%,#5c5c5c 100%);background:linear-gradient(to bottom,#5e5e5e 0%,#7e7e7e 50%,#5d5d5d 50%,#5c5c5c 100%);border-left:1px solid #000;}.ControlRow .Icons a{text-align:center;}.ControlRow .Icons a i{color:#777;font-size:15px;margin-top:5px;display:block;}.ControlRow .Icons a.Active i{color:#fff;}.ControlRow .Icons a span{margin:4px auto;width:16px;height:16px;text-indent:-9999px;display:block;}.ControlRow .ArticleFilter.Icons .Active span{background-position:0 -16px;}.Dialog > .Content > .Attachment.InnerContent{padding:0;}.AttachmentContent{width:300px;height:500px;overflow:hidden;overflow-y:scroll;}.AttachmentElement{margin:5px 9px;border-bottom:1px solid #E6E6E6;padding-bottom:2px;}.AttachmentPreview{height:80px;width:60px;border:1px solid #DDD;float:left;margin-right:15px;background-color:#E6E6E6;background-position:center;background-repeat:no-repeat;clear:left;}.AttachmentPreview a{display:block;height:100%;width:100%;}.AttachmentElement h3{font-size:12px;font-weight:bold;}.ItemRow{margin-left:15px;}.RTL .ItemRow{margin-left:0;margin-right:15px;}.ItemRow li{padding:3px 0 5px 8px;}.RTL .ItemRow li{padding:3px 8px 5px 0;}.ItemRow a{line-height:14px;color:#000;text-decoration:underline;}.ItemRow a:hover{color:#666;}.UseArticleColors .customer-webrequest > td,.UseArticleColors .customer-email-external > td,.UseArticleColors .customer-note-external > td,.UseArticleColors .customer-phone > td{background:#ffd1d1 !important;background:-moz-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffd1d1),color-stop(100%,#ffc5c5)) !important;background:-webkit-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-o-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-ms-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:linear-gradient(to bottom,#ffd1d1 0%,#ffc5c5 100%) !important;}.UseArticleColors .agent-phone > td{background:#d1e8d1 !important;background:-moz-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#d1e8d1),color-stop(100%,#c5e2c5)) !important;background:-webkit-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-o-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-ms-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:linear-gradient(to bottom,#d1e8d1 0%,#c5e2c5 100%) !important;}.UseArticleColors .agent-email-external > td{background:#d1e8d1 !important;background:-moz-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#d1e8d1),color-stop(100%,#c5e2c5)) !important;background:-webkit-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-o-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:-ms-linear-gradient(top,#d1e8d1 0%,#c5e2c5 100%) !important;background:linear-gradient(to bottom,#d1e8d1 0%,#c5e2c5 100%) !important;}.UseArticleColors .agent-email-internal > td{background:white !important;}.UseArticleColors .agent-note-external > td{background:#d1d1d1 !important;background:-moz-linear-gradient(top,#d1d1d1 0%,#c5c5c5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#d1d1d1),color-stop(100%,#c5c5c5)) !important;background:-webkit-linear-gradient(top,#d1d1d1 0%,#c5c5c5 100%) !important;background:-o-linear-gradient(top,#d1d1d1 0%,#c5c5c5 100%) !important;background:-ms-linear-gradient(top,#d1d1d1 0%,#c5c5c5 100%) !important;background:linear-gradient(to bottom,#d1d1d1 0%,#c5c5c5 100%) !important;}.UseArticleColors .agent-note-internal > td{background:white !important;}.UseArticleColors .system-note-internal > td,.UseArticleColors .system-note-external > td,.UseArticleColors .system-note-report > td,.UseArticleColors .system-email-external > td,.UseArticleColors .system-email-internal > td,.UseArticleColors .system-email-notification-int > td,.UseArticleColors .system-email-notification-ext > td{background:#ffffd1 !important;background:-moz-linear-gradient(top,#ffffd1 0%,#ffffc5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffffd1),color-stop(100%,#ffffc5)) !important;background:-webkit-linear-gradient(top,#ffffd1 0%,#ffffc5 100%) !important;background:-o-linear-gradient(top,#ffffd1 0%,#ffffc5 100%) !important;background:-ms-linear-gradient(top,#ffffd1 0%,#ffffc5 100%) !important;background:linear-gradient(to bottom,#ffffd1 0%,#ffffc5 100%) !important;}.UseArticleColors .customer-webrequest > td,.UseArticleColors .customer-email-external > td,.UseArticleColors .customer-note-external > td,.UseArticleColors .customer-phone > td{background:#ffd1d1 !important;background:-moz-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffd1d1),color-stop(100%,#ffc5c5)) !important;background:-webkit-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-o-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:-ms-linear-gradient(top,#ffd1d1 0%,#ffc5c5 100%) !important;background:linear-gradient(to bottom,#ffd1d1 0%,#ffc5c5 100%) !important;}.UseArticleColors .agent-phone:hover > td,.UseArticleColors .agent-email-external:hover > td,.UseArticleColors .agent-email-internal:hover > td,.UseArticleColors .agent-note-external:hover > td,.UseArticleColors .agent-note-internal:hover > td,.UseArticleColors .system-note-internal:hover > td,.UseArticleColors .system-note-external:hover > td,.UseArticleColors .system-note-report:hover > td,.UseArticleColors .system-email-external:hover > td,.UseArticleColors .system-email-internal:hover > td,.UseArticleColors .customer-webrequest:hover > td,.UseArticleColors .customer-email-external:hover > td,.UseArticleColors .customer-note-external:hover > td,.UseArticleColors .customer-phone:hover > td{background:#f3960d !important;background:-moz-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%) !important;background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffe7bd),color-stop(20%,#fbba49),color-stop(51%,#f6ad3e),color-stop(51%,#f3960d),color-stop(95%,#e98207),color-stop(100%,#e07006)) !important;background:-webkit-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%) !important;background:-o-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%) !important;background:-ms-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%) !important;background:linear-gradient(to bottom,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%) !important;-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.3) !important;box-shadow:0 1px 0 rgba(0,0,0,0.3) !important;}}
/* end Core.TicketDetail.css */
/* begin Core.Tooltip.css */
@media screen,projection,tv,handheld{div.TooltipContainer{position:absolute;z-index:4000;display:none;}div.Tooltip{width:244px;}div.Tooltip.TongueLeft{margin-left:-37px;}.RTL div.Tooltip.TongueLeft{}div.Tooltip.TongueRight{margin-left:-202px;}.RTL div.Tooltip.TongueRight{}div.Tooltip > div.Tongue{height:20px;}div.Tooltip > div.Content{padding:5px 10px 15px 10px;}div.Tooltip.TongueLeft > div.Content{background:transparent url(../img/bubble_tongueleft.png) no-repeat bottom center;}div.Tooltip.TongueLeft > div.Tongue{background:transparent url(../img/bubble_tongueleft.png) no-repeat top center;}div.Tooltip.TongueRight > div.Content{background:transparent url(../img/bubble_tongueright.png) no-repeat bottom center;}div.Tooltip.TongueRight > div.Tongue{background:transparent url(../img/bubble_tongueright.png) no-repeat top center;}}
/* end Core.Tooltip.css */
/* begin Core.Dialog.css */
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/* end Core.Dialog.css */
/* begin Core.Print.css */
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/* end Core.Print.css */
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/* begin ITSM.Agent.Default.css */
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/* end ITSM.Agent.Default.css */
/* begin ITSM.Agent.Search.css */
@media screen,projection,tv,handheld{.ui-autocomplete{z-index:100000 !important;}}
/* end ITSM.Agent.Search.css */
/* begin KIX4OTRS.Agent.Admin.css */
@media screen,projection,tv,handheld{.Admin .Size1of2 h4{margin:0 2px 0 0;padding:5px 5px 4px;color:#EB9430;border:1px solid transparent;border-bottom:none;-webkit-border-top-left-radius:2px;-webkit-border-top-right-radius:2px;-moz-border-radius-topleft:2px;-moz-border-radius-topright:2px;border-top-left-radius:2px;border-top-right-radius:2px;}}
/* end KIX4OTRS.Agent.Admin.css */
/* begin KIX4OTRS.Default.css */
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/* end KIX4OTRS.Default.css */
/* begin KIX4OTRS.Footer.css */
@media screen,projection,tv,handheld{#Footer{margin-top:1px;min-height:15px;padding:12px 9px 8px;border-top:1px solid #999;font-size:10px;position:relative;clear:both;}#Footer a,#Footer ul li a{color:#707070;}#Footer a:hover,#Footer ul li a:hover,#Footer div.TopOfPage a:hover{text-decoration:underline;color:#EB9430;}}
/* end KIX4OTRS.Footer.css */
/* begin KIX4OTRS.Form.css */
@media screen,projection,tv,handheld{.CancelClosePopup{font-size:13px;font-weight:bold;color:#FF9922;}input[type=checkbox]{cursor:pointer;}label.SubjectNoFwdIcon{padding-left:30px;height:12px;background:url(../img/NoFwd.png) no-repeat left top;}label.SubjectNoReIcon{padding-left:30px;height:12px;background:url(../img/NoRe.png) no-repeat left top;}.DataTable tr td.EscTime,td.EscTime{background:url(../img/Esca_bg.png) repeat-x center;background-color:#E03025;}.DataTable tr td.EscTimeNear,.EscTimeNear{background:url(../img/EscaNear_bg.png) repeat-x center;background-color:#F27267;}#QuickLinkAttributeAutoComplete{width:250px;}fieldset.TableLike > label,fieldset.TableLike > .Row > label{line-height:1.0em;}fieldset.TableLike > .Field,fieldset.TableLike > .Row > .Field{line-height:1.0em;}fieldset.TableLike > .Value,fieldset.TableLike > .Row > .Value{line-height:1.0em;}.loading{position:absolute;top:0px;left:0px;z-index:3;background:url(../img/loader.gif) no-repeat center;background-color:rgba(245,245,245,0.5);text-align:center;}}
/* end KIX4OTRS.Form.css */
/* begin KIX4OTRS.Header.css */
@media screen,projection,tv,handheld{#ToolBar .ToDoView a{background-position:-336px 0px;}#ToolBar .ToDoView a .Gloss{background-position:-336px -20px;}#ToolBar a i{display:block !important;font-size:18px;font-style:normal;font-weight:normal !important;padding:0;text-align:center;text-indent:0;text-shadow:1px 1px 0 #000000;width:24px;position:relative;top:-9px;}#ToolBar a i.icon-small{font-size:12px !important;position:absolute;right:-7px;text-align:center;top:-3px;width:15px;display:none !important;}#Header #Logo{top:40px;}#UserInfo{padding:4px 50px 0 0;color:#BBB;top:60px;}#UserInfo a.SwitchButton{position:absolute;top:1px;right:25px;height:20px;font-size:18px;}#SearchProfileForm a{height:16px;width:16px;}}
/* end KIX4OTRS.Header.css */
/* begin KIX4OTRS.JSTree.css */
.jstree-default .jstree-hovered{background-color:#eee;border:1px solid #ddd;padding:0px 2px 0px 1px;}.jstree-default .jstree-clicked{background:#f3960d;background:-moz-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffe7bd),color-stop(20%,#fbba49),color-stop(51%,#f6ad3e),color-stop(51%,#f3960d),color-stop(95%,#e98207),color-stop(100%,#e07006));background:-webkit-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-o-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-ms-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:linear-gradient(to bottom,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);border:1px solid #f3960d;padding:0px 3px;}.jstree-default a.jstree-clicked.Loading .jstree-icon{background:url("../img/loader.gif") no-repeat right center;}.jstree-default .jstree-no-icons a.jstree-clicked.Loading .jstree-icon{display:inline-block;}.jstree-default .jstree-clicked.jstree-hovered{border:1px solid #ddd;}.jstree-default li,.jstree-default ins{background-image:url("thirdparty/jstree-theme/default/d.png");background-repeat:no-repeat;background-color:transparent;}.jstree-default li{background-position:-90px 0;background-repeat:repeat-y;}.jstree-default li.jstree-last{background:transparent;}.jstree-default .jstree-open > ins{background-position:-72px 0;}.jstree-default .jstree-closed > ins{background-position:-54px 0;}.jstree-default .jstree-leaf > ins{background-position:-36px 0;}.jstree-default a .jstree-icon{background-position:-56px -19px;}.jstree-default a.jstree-loading .jstree-icon{background:url("thirdparty/jstree-theme/default/throbber.gif") center center no-repeat !important;}.jstree-default .jstree-no-dots li,.jstree-default .jstree-no-dots .jstree-leaf > ins{background:transparent;}.jstree-default .jstree-no-dots .jstree-open > ins{background-position:-18px 0;}.jstree-default .jstree-no-dots .jstree-closed > ins{background-position:0 0;}.jstree-default .jstree-no-icons a .jstree-icon{display:none;}.jstree-default .jstree-search{font-style:italic;}.jstree-default .jstree-no-icons .jstree-checkbox{display:inline-block;}.jstree-default .jstree-no-checkboxes .jstree-checkbox{display:none !important;}.jstree-default .jstree-checked > a > .jstree-checkbox{background-position:-38px -19px;}.jstree-default .jstree-unchecked > a > .jstree-checkbox{background-position:-2px -19px;}.jstree-default .jstree-undetermined > a > .jstree-checkbox{background-position:-20px -19px;}.jstree-default .jstree-checked > a > .jstree-checkbox:hover{background-position:-38px -37px;}.jstree-default .jstree-unchecked > a > .jstree-checkbox:hover{background-position:-2px -37px;}.jstree-default .jstree-undetermined > a > .jstree-checkbox:hover{background-position:-20px -37px;}#vakata-dragged.jstree-default ins{background:transparent !important;}#vakata-dragged.jstree-default .jstree-ok{background:url("thirdparty/jstree-theme/default/d.png") -2px -53px no-repeat !important;}#vakata-dragged.jstree-default .jstree-invalid{background:url("d.png") -18px -53px no-repeat !important;}#jstree-marker.jstree-default{background:url("d.png") -41px -57px no-repeat !important;text-indent:-100px;}.jstree-default a.jstree-search{color:aqua;}.jstree-default .jstree-locked a{color:silver;cursor:default;}#vakata-contextmenu.jstree-default-context,#vakata-contextmenu.jstree-default-context li ul{background:#f0f0f0;border:1px solid #979797;-moz-box-shadow:1px 1px 2px #999;-webkit-box-shadow:1px 1px 2px #999;box-shadow:1px 1px 2px #999;}#vakata-contextmenu.jstree-default-context li{}#vakata-contextmenu.jstree-default-context a{color:black;}#vakata-contextmenu.jstree-default-context a:hover,#vakata-contextmenu.jstree-default-context .vakata-hover > a{padding:0 5px;background:#e8eff7;border:1px solid #aecff7;color:black;-moz-border-radius:2px;-webkit-border-radius:2px;border-radius:2px;}#vakata-contextmenu.jstree-default-context li.jstree-contextmenu-disabled a,#vakata-contextmenu.jstree-default-context li.jstree-contextmenu-disabled a:hover{color:silver;background:transparent;border:0;padding:1px 4px;}#vakata-contextmenu.jstree-default-context li.vakata-separator{background:white;border-top:1px solid #e0e0e0;margin:0;}#vakata-contextmenu.jstree-default-context li ul{margin-left:-4px;}.jstree-default li,.jstree-default ins,#vakata-dragged.jstree-default .jstree-invalid,#vakata-dragged.jstree-default .jstree-ok,#jstree-marker.jstree-default{_background-image:url("thirdparty/jstree-theme/default/d.gif");}.jstree-default .jstree-open ins{_background-position:-72px 0;}.jstree-default .jstree-closed ins{_background-position:-54px 0;}.jstree-default .jstree-leaf ins{_background-position:-36px 0;}.jstree-default a ins.jstree-icon{_background-position:-56px -19px;}#vakata-contextmenu.jstree-default-context ins{_display:none;}#vakata-contextmenu.jstree-default-context li{_zoom:1;}.jstree-default .jstree-undetermined a .jstree-checkbox{_background-position:-20px -19px;}.jstree-default .jstree-checked a .jstree-checkbox{_background-position:-38px -19px;}.jstree-default .jstree-unchecked a .jstree-checkbox{_background-position:-2px -19px;}
/* end KIX4OTRS.JSTree.css */
/* begin KIX4OTRS.OverviewControl.css */
@media screen,projection,tv,handheld{.OverviewZoom a .ImageMode{width:18px;height:18px;background:url(../img/zoom_sprite_extended.png) no-repeat 0 0;display:block;}.OverviewZoom .Custom .ImageMode{background-position:0 0;}.OverviewZoom .Active .Custom .ImageMode{background-position:0 -36px;}.OverviewZoom .Small .ImageMode{background-position:-18px 0;}.OverviewZoom .Active .Small .ImageMode{background-position:-18px -36px;}.OverviewZoom .Medium .ImageMode{background-position:-36px 0;}.OverviewZoom .Active .Medium .ImageMode{background-position:-36px -36px;}.OverviewZoom .Large .ImageMode{background-position:-54px 0;}.OverviewZoom .Active .Preview .ImageMode{background-position:-54px -36px;}ul.ContextFunctions li.ContextSettingsExtended a{display:block;width:22px;height:24px;padding:0;}ul.ContextFunctions li.ContextSettingsExtended a span{display:block;width:19px;height:24px;}ul.ContextFunctions li.ContextSettingsExtended a span{background:url(../img/columnselection.png) no-repeat center center;background-position:-2px 2px;}#ContextSettingsDialogTLV{min-width:650px;}}
/* end KIX4OTRS.OverviewControl.css */
/* begin KIX4OTRS.TicketDetail.css */
@media screen,projection,tv,handheld{#TicketInfo div.Clear{line-height:0px;}#ArticleTableBody{position:relative;overflow:hidden;border-bottom:none;cursor:pointer;font-size:11px;}.FixedHeader .From div,.FixedHeader .Subject div,.FixedHeader .Type div,.FixedHeader td.Created a{height:20px;}.ui-tabs{position:relative;padding:0.2em;zoom:1;}.ui-tabs .ui-tabs-nav{margin:0;padding:0.2em 0.2em 0;}.ui-tabs .ui-tabs-nav li{list-style:none;float:left;position:relative;top:1px;margin:0 0.2em 1px 0;padding:0;font-size:12px;white-space:nowrap;border-bottom:0 !important;}.ui-tabs .ui-tabs-nav li a{float:left;padding:0.2em 1em;text-decoration:none;}.ui-tabs .ui-tabs-nav li.ui-tabs-selected{margin-bottom:0;padding-bottom:1px;}.ui-tabs .ui-tabs-nav li.ui-tabs-selected a,.ui-tabs .ui-tabs-nav li.ui-state-disabled a,.ui-tabs .ui-tabs-nav li.ui-state-processing a{cursor:default;}.ui-tabs .ui-tabs-nav li a,.ui-tabs.ui-tabs-collapsible .ui-tabs-nav li.ui-tabs-selected a{cursor:pointer;}.ui-tabs .ui-tabs-panel{display:block;border-width:0;padding:0.8em 0.2em;background:none;}.ui-tabs .ui-tabs-hide{display:none !important;}#ArticleTree{margin-top:0px;}.FlagIcon{font-size:13px;display:block;width:16px;height:16px;float:left;margin:-2px 0px 0px 0px;}span.ImportantArticles{float:left;margin:-2px 0px 0px 0px;}.ActionRow .Actions li,.LightRow .Actions li{background:none;}.ActionRow .Actions li a,.LightRow .Actions li a,.Actions li.Inactive a:hover{border-top:1px solid #dddddd;border-right:1px solid #aaaaaa;border-bottom:1px solid transparent;border-left:1px solid #cccccc;padding:4px !important;margin:3px;-moz-border-radius:3px;-webkit-border-radius:3px;border-radius:3px;-moz-box-shadow:0 1px 0 rgba(0,0,0,0.46);-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.46);box-shadow:0 1px 0 rgba(0,0,0,0.46);}.LightRow .Actions li span{padding:4px !important;}.ActionRow .Actions li a:hover,.LightRow .Actions li a:hover{border-top:1px solid #dddddd;border-right:1px solid #aaaaaa;border-bottom:1px solid transparent;border-left:1px solid #cccccc;}.ProcessAction{background:none;border:0px;border-bottom:1px solid #C6C5C4;padding-bottom:5px;}#CustomerInfo .ItemRow{margin-left:10px;}#ScratchPadNotes{width:97%;}.ui-tabs-panel .MainBox{padding:0px;}.LightRow .Spacing{margin:5px;}}
/* end KIX4OTRS.TicketDetail.css */
/* begin KIX4OTRS.Table.css */
@media screen ,projection ,tv ,handheld{#ArticleTableBody .Scroller{margin-top:30px;margin-bottom:10px;}#ArticleTable{position:inherit;}#ArticleTableBody thead tr{width:100%;margin:0px;top:0px;display:block;position:absolute;}.DataTable tbody tr,.TableSmall tbody tr{position:relative;}.TableSmall thead a,.TableSmall thead span{padding:0 5px;}.TableSmall td{padding:0 5px;}.TableSmall thead{background:linear-gradient(to bottom,#F0F0F0 0%,#EAEAEA 100%) repeat scroll 0 0 rgba(0,0,0,0);}.DataTable thead th{padding:4px 6px 3px;}.DataTable tbody tr td.LinkedObjects{font-size:12px;}.DataTable tbody tr td.LinkedObjects span{font-size:12px;}.DataTable tbody tr td.LinkedObjects a{color:inherit;}.DataTable tbody td{padding:0 6px;}.DataTable tbody td.Top{vertical-align:top;}.DataTable tbody td a{color:#F58500;}.DataTable tfoot tr{background:#eeeeee;background:-moz-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#eeeeee),color-stop(100%,#e0e0e0));background:-webkit-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-o-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:-ms-linear-gradient(top,#eeeeee 0%,#e0e0e0 100%);background:linear-gradient(to bottom,#eeeeee 0%,#e0e0e0 100%);}.DataTable tfoot tr:nth-child(even) td{background-color:transparent;}.DataTable tfoot tr:nth-child(uneven) td{background-color:transparent;}.DataTable tfoot td{vertical-align:bottom;background:none;text-transform:uppercase;border-top:1px solid #FFF;border-bottom:1px solid #BBB;border-right:1px solid #CCC;padding:4px 10px 3px;color:#4B4B4B;font-size:11px;line-height:11px;}.DataTable tfoot td.Last{border-right:medium none;background-color:transparent;}.DataTable tfoot tr.Last td{border-bottom:medium none;background-color:transparent;}.TableFixed{table-layout:fixed;}tbody td a.AttachmentDownload{display:block;width:24px;height:16px;text-indent:-9999px;background:url(../img/icons/disk.png) no-repeat top center;cursor:pointer;}tbody td a.AttachmentDownload:hover{background-position:center 0px;}}
/* end KIX4OTRS.Table.css */
/* begin KIX4OTRS.TextModules.css */
@media screen,projection,tv,handheld{.Italic{font-style:italic;}#TextModulesSelectionContainer{height:250px;background-color:#FFFFFF;border:1px solid #ccc;-moz-box-shadow:inset 0px 0px 6px #ccc;-webkit-box-shadow:inset 0px 0px 6px #ccc;box-shadow:inset 0px 0px 6px #ccc;overflow:auto;padding:0px 10px 10px 10px;}.TextModuleCategory{background:url(../img/tm_category.png) no-repeat left 2px;margin-left:2px;padding-left:19px;white-space:nowrap;}#CategorySelectionContainer .TrashCan{position:relative;padding:0px;height:16px;border:none;background-color:white;background:url("../img/icons/trash-can.png") no-repeat scroll center center rgba(0,0,0,0);}#TextModulesSelectionContainer div.TextModule{background:url(../img/textmodule.png) no-repeat left 2px;padding:2px;padding-left:19px;white-space:nowrap;line-height:18px;width:100% -webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;-khtml-user-select:none;}#TextModulesSelectionContainer div.TextModule.Loading{background:url(../img/loader.gif) no-repeat left 2px;padding:2px;padding-left:19px;white-space:nowrap;line-height:18px;width:100% -webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;-khtml-user-select:none;}.TextModule{background:url(../img/textmodule.png) no-repeat left 2px;padding-left:19px;padding-top:3px;padding-bottom:2px;white-space:nowrap;cursor:pointer;}.TextModule.Selected > span{background:#f3960d;background:-moz-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#ffe7bd),color-stop(20%,#fbba49),color-stop(51%,#f6ad3e),color-stop(51%,#f3960d),color-stop(95%,#e98207),color-stop(100%,#e07006));background:-webkit-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-o-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:-ms-linear-gradient(top,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);background:linear-gradient(to bottom,#ffe7bd 0%,#fbba49 20%,#f6ad3e 51%,#f3960d 51%,#e98207 95%,#e07006 100%);-webkit-box-shadow:0 1px 0 rgba(0,0,0,0.3);box-shadow:0 1px 0 rgba(0,0,0,0.3);padding:2px;}.TextModule:hover > span{padding:2px;}.TextModule.Loading{background:url(../img/loader.gif) no-repeat left 2px;}#TextModulePreviewClose{text-align:left;}}
/* end KIX4OTRS.TextModules.css */
/* begin FAQ.Agent.Default.css */
@media screen,projection,tv,handheld{.FAQ .OverviewControl div{padding:0px;}.FAQ #OverviewBody{margin:0 0 8px 0;}.LayoutFixedSidebar.SidebarLast > .SidebarColumn.Large{width:350px;float:right;margin-left:16px;margin-right:0;}.LayoutFixedSidebar.SidebarLast > .SidebarColumn.Medium{width:290px;float:right;margin-left:16px;margin-right:0;}ul.FAQMiniList span{display:block;font-size:10px;}.FAQPathCategory{margin-bottom:13px !important;height:auto;min-height:25px;margin:0 -1px;background:#e5e6e6;background:-moz-linear-gradient(top,#f4f5f5 0%,#e5e6e6 100%);background:-webkit-gradient(linear,left top,left bottom,color-stop(0%,#f4f5f5),color-stop(100%,#e5e6e6));background:-webkit-linear-gradient(top,#f4f5f5 0%,#e5e6e6 100%);background:-o-linear-gradient(top,#f4f5f5 0%,#e5e6e6 100%);background:-ms-linear-gradient(top,#f4f5f5 0%,#e5e6e6 100%);background:linear-gradient(to bottom,#f4f5f5 0%,#e5e6e6 100%);position:relative;border-radius:3px;-webkit-border-radius:3px;-moz-border-radius:3px;overflow:hidden;}.FAQPathCategory h3{font-weight:bold;font-size:12px;padding-left:5px;padding-top:7px;}.FAQPathCategory h3 > span:last-child{display:none;}iframe.TextOption.FAQ{width:900px;min-height:600px;}iframe.FAQField{width:100%;frameborder:0;}fieldset.TableSmall > div.Field{margin-left:24% !important;}fieldset.TableSmall > label{width:24% !important;}fieldset.TableSmall > div.FAQDivider{border-bottom:1px solid #CCCCCC;margin-left:auto;margin-right:auto;}}
/* end FAQ.Agent.Default.css */
/* begin KIX4OTRS.ITSM.Agent.Detail.css */
@media screen,projection,tv,handheld{#ITSMTreeTab{margin-top:00px;}#ITSMConfigItemCompareProblem{display:none;background-color:red;padding:10px;margin-bottom:10px;}#ITMSConfigItemCompareLeft{float:left;width:450px;}#ITMSConfigItemCompareRight{float:right;width:450px;}.ui-tabs .ui-tabs-panel{padding:0;}#LinkedConfigItemTabs > .ui-widget-header{background:none;}#LinkedConfigItemTabs > .ui-widget-header{background:none;}#LinkedConfigItemTabs > .ui-widget-content{background:none;}.CustomFlag{margin-top:5px;}#KIXSidebarLinkedConfigItemSetClassFilter{color:#000;}#KIXSidebarLinkedConfigItemResetClassFilter{color:#000;}}
/* end KIX4OTRS.ITSM.Agent.Detail.css */
/* begin Core.Agent.Toolbar.FulltextSearch.css */
@media screen,projection,tv,handheld{#Fulltext{height:15px;margin:0;padding:4px 5px;font:normal 12px/15px "Helvetica Neue",Helvetica,Arial,sans-serif;border-color:#999;border-radius:3px;vertical-align:bottom;-webkit-box-shadow:0 1px 2px #E8E8E8 inset;box-shadow:0 1px 2px #E8E8E8 inset;}}
/* end Core.Agent.Toolbar.FulltextSearch.css */
/* begin Core.Agent.CustomerUser.GoogleMaps.css */
@media screen,projection,tv,handheld{.ItemRow .GoogleMaps{padding-left:22px;background:url(../img/icons/maps.png) no-repeat center left;}}
/* end Core.Agent.CustomerUser.GoogleMaps.css */
/* begin Core.Agent.CustomerUser.OpenTicket.css */
@media screen,projection,tv,handheld{.ItemRow .OpenTicket{padding-left:22px;background:url(../img/icons/redled-small.png) no-repeat center left;}.ItemRow .NoOpenTicket{padding-left:22px;background:url(../img/icons/greenled-small.png) no-repeat center left;}}
/* end Core.Agent.CustomerUser.OpenTicket.css */
/* begin Core.Agent.CustomerUser.OpenTicket.css */
@media screen,projection,tv,handheld{.ItemRow .OpenTicket{padding-left:22px;background:url(../img/icons/redled-small.png) no-repeat center left;}.ItemRow .NoOpenTicket{padding-left:22px;background:url(../img/icons/greenled-small.png) no-repeat center left;}}
/* end Core.Agent.CustomerUser.OpenTicket.css */
/* begin Core.Agent.CustomerUser.OpenTicket.css */
@media screen,projection,tv,handheld{.ItemRow .OpenTicket{padding-left:22px;background:url(../img/icons/redled-small.png) no-repeat center left;}.ItemRow .NoOpenTicket{padding-left:22px;background:url(../img/icons/greenled-small.png) no-repeat center left;}}
/* end Core.Agent.CustomerUser.OpenTicket.css */
/* begin Core.Agent.CustomerUser.OpenTicket.css */
@media screen,projection,tv,handheld{.ItemRow .OpenTicket{padding-left:22px;background:url(../img/icons/redled-small.png) no-repeat center left;}.ItemRow .NoOpenTicket{padding-left:22px;background:url(../img/icons/greenled-small.png) no-repeat center left;}}
/* end Core.Agent.CustomerUser.OpenTicket.css */